Services

Mail and Package Delivery

United States Postal Service (USPS) mail and packages are delivered to the USPS owned Cluster Box Units in the University Village Community.

  • University Village Mailing Address

    Student Name
    Apartment Number (Building Letter, 1, Apartment Number such as H101) University Village 
    990 N. Pleasant St. 
    Amherst, MA 01002
     
  • The Postal Service is responsible for providing every customer a compartment lock and three (3) keys to their postal-owned Cluster Box Unit (CBU). Residents should take the authorization form provided by Residential Life to the Amherst Post Office at 145 University Drive to receive keys to their cluster box.
  • No key deposits are required and customers may duplicate their keys at no expense to the Postal Service.
  • The Postal Service keeps no duplicate keys and if the customer loses all the keys, the Postal Service will have to install a new lock and issue a new set of keys at the customer's expense.
    • Customers should return all compartment keys to the Amherst Post Office at 145 University Drive when they move from their residence. When a customer moves, the Post Office will change the lock before reissuing the compartment. The new customer is not charged for the first lock and keys even though the Postal Service replaced it.
  • Residents of University Village should direct all mail concerns to the Amherst Post Office. They can do so by calling (413) 549-0523. Alternatively, they can use our consumer affairs system by accessing USPS.com and opening a ticket, or by calling 1-800-ASK-USPS.
     

Delivery Vendors
All other delivery vendors will deliver packages directly to apartment doors. If a resident has a question or concern regarding a delivery, they should contact the specific delivery vendor directly.
 

Maintenance Services

  • Wireless Network
     
  • Grounds Maintenance and Snow Removal
    Physical Plant Buildings & Grounds is responsible for maintenance of the grounds and snow removal from sidewalks and roads. The parking lots are plowed by a non-University vendor contracted by the University. If the storm is large enough (usually 3+ inches), Physical Plant will work with Parking Services to notify vehicle owners of when to move their cars. Cars do not need to be moved for smaller storms.

    Buildings and Grounds will place yellow bins with sand/salt in strategic locations for residents’ use. Icy spots should be reported to the Facilities Service Center at 413.545.6401.
     
  • Keys and Lock-outs
    • Lock-outs: University Village residents who are locked out of their apartment may sign out a back-up key at the Crabtree Service Desk during Residential Service Desk hours. During all other hours, residents should contact the Facilities Service Center for lock-out assistance.
    • Lost Keys: For your safety, lost apartment keys should be reported to the Crabtree Service Desk immediately. Locks will be changed and resident will be issued new keys at the resident’s expense. 
    • Apartment Keys: The student license holder will be issued apartment keys for themselves and all other apartment residents who are 18 years of age or older. To request an apartment key for an apartment resident between the ages of 16 and 18, contact the Residential Life Assignments office by emailing living@umass.edu.
    • Card Access: Adult residents of University Village can access the Community Center using their UCard.
       
  • Fire Safety
    More info.
     
  • Waste and Recycling
     
  • Parking and Transportation
     
  • Electric Vehicle Charging Stations

 Question? Contact us.