Contact Us

Residential Life 

For any concerns about Housing, Residence Halls, or the Housing Process, please contact Student Services at 413-545-2100.

Residential Life Student Services
Housing Assignment Questions, Billing Questions, Assignment Change Inquiries
Hours: Monday-Friday, 8:30am-5:00pm
Tel. 413 545-2100  Email: living@umass.edu

Residential Service Desks
Room Key Issues, Temporary Access Card Issues, Student Mail and Packages, Emergency Maintenance Concerns

Baker Service Desk
Hours: Closed For Summer
Tel. 413 545-7596 Email: bake-rsd@sacl.umass.edu
Serving Baker, Butterfield, Chadbourne, Greenough, Van Meter

Brett Service Desk
Hours: Closed For Summer
Tel. 413 545-7597 Email: bret-rsd@sacl.umass.edu
Serving Brett, Brooks, Gorman, Wheeler

Cashin Service Desk
Hours: Closed for Summer
Tel. 413 545-7594 Email: cash-rsd@sacl.umass.edu 
Serving Brown,Cashin, McNamara

Commonwealth Honors College Service Desk
Hours: Monday-Friday, 8:30am-5:00pm, Saturday, Sunday: 12:00pm-8:00pm
Tel. 413 545-7599 Email: chcrc-rsd@sacl.umass.edu 
Serving Birch, Elm, Maple, Linden, Oak, Sycamore

Crabtree Service Desk
Hours: Closed for Summer
Tel. 413 545-7595 Email: crab-rsd@sacl.umass.edu
Serving Crabtree, Dwight, Hamlin, Johnson, Knowlton, Leach, Lewis, Mary Lyon, North Apartments, Thatcher

Dickinson Service Desk
Hours: Closed for Summer
Tel. 413 545-7598 Email: dick-rsd@sacl.umass.edu
Serving Dickinson, Field, Grayson, Webster

John Adams Service Desk
Hours: Closed for Summer
Tel. 413 545-7593 Email: jada-rsd@sacl.umass.edu 
Serving Cance, John Adams, John Quincy Adams, Moore, Pierpont, Washington

Prince Service Desk
Hours: Closed for Summer
Tel. 413 545-7591 Email: prin-rsd@sacl.umass.edu
Serving Crampton, MacKimmie, Lincoln Apartments, Patterson, Prince

Thoreau Service Desk
Hours: Closed for Summer
Tel. 413 545-7592 Email: thor-rsd@sacl.umass.edu 
Serving Coolidge, Emerson, James, Kennedy, Melville, Thoreau

Routine Maintenance Concerns
Hours: Monday-Friday, 7:00am-3:00pm

North, Northeast, Sylvan Residential Areas
Tel. 413 545-0403

Orchard Hill, Central Residential Areas
Tel. 413 545-0517

Southwest, CHCRC, Lincoln Residential Areas
Tel. 413 545-0439

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