Cancellation Fee and Rent Refund Schedule

Cancellation Fee | Rent Refund

Every student that selects a housing assignment and later cancels is subject to the cancellation fee schedule. If a student cancels after the start of the semester they are also subject to the rent refund schedule.

Students must call (413) 545-2100 or visit Residential Life Student Services at 235 Whitmore to request a cancellation of their assignment. Students can also email living@umass.edu from the campus email address to request a cancellation.  Students must include their full name, student ID number, assignment that they are cancelling and the reason that they are cancelling their assignment. Students are encouraged to use the template below.  Only the student may cancel their assignment and the request must be made directly with the Student Services Office.

"My name is _____ and my student ID number is ______.  I am emailing to cancel my <Hall and Room Number> assignment for <Semester and Year>.  I am cancelling because <Reason for Cancellation>. I acknowledge that I will be subject to the cancellation fee as of today's date."

Cancellation Fee Information

Your residence hall assignment and contract is for the full academic year. Students are encouraged to not select an assignment unless they are certain they will live on campus. Students who select an assignment and later cancel that assignment will be subject to a minimum $100 Cancellation Fee. The Spring 2020 and Fall 2020 cancellation fee schedules are available below.

Spring 2020 Cancellation Fee Schedule

$100 Cancellation Fee Period
Begins by holding a Fall Assignment
Ends 5pm Friday, November 29, 2019

$200 Cancellation Fee Period
Begins 5pm Friday, November 29, 2019
Ends 5pm Friday, December 13, 2019

$300 Cancellation Fee Period
Begins 5pm Friday, December 13, 2019
Ends 5pm Friday, December 27, 2019

$400 Cancellation Fee Period
Begins 5pm Friday, December 27, 2019
Ends 5pm Thursday, January 9, 2020

$500 Cancellation Fee Period
Begins 5pm Thursday, January 9, 2020
Ends  5th week of spring semester *
(Students may also be subject to the Rent Refund Schedule)

Fall 2020 Cancellation Fee Schedule

$100 Cancellation Fee Period
Begins by selecting a Fall Assignment
Ends 5pm Thursday, April 30, 2020

$200 Cancellation Fee Period
Begins 5pm Thursday, April 30, 2020
Ends 5pm Friday, May 29, 2020

$300 Cancellation Fee Period
Begins 5pm Friday, May 29, 2020
Ends 5pm Tuesday, June 30, 2020

$400 Cancellation Fee Period
Begins 5pm Tuesday, June 30, 2020
Ends 5pm Friday, July 31, 2020

$500 Cancellation Fee Period
Begins 5pm Friday, July 31, 2020
Ends  5th week of Fall semester *
(Students may also be subject to the Rent Refund Schedule)

Rent Refund Schedule

Students who cancel their housing assignment or withdraw from the university during the first five weeks of the semester are eligible for a rent refund. The refund is issued based on the date the student checks out of the residence hall room. Students who cancel or withdraw during the first five weeks are also subject to the cancellation fee schedule, which is also prorated to the corresponding week the cancellation is made. Please note that

In order for the refund to be issued, the student must complete a full check out by removing all belongings from the space, turning in the key to the Residential Service Desk, and calling Student Services to request a cancellation.  Below is the rent refund schedule for a standard, non-break housing shared room for spring 2020. Rent Refund for Fall 2020 will be posted after rates have been finalized by the Board of Trustees.  For information about other room type refunds, please contact the Student Services Office at 545-2100 or visit their office at 235 Whitmore.

Spring 2020

Opening January 25th at 11:00pm
Deducted: 0%
Refund: $3,640
Cancellation Fee: $500.00

January 25th at 11:00pm – February 1st at 11:00pm
Deducted: 20%
Refund: $2,912
Cancellation Fee: $400.00

February 1st at 11:00pm – February 8th at 11:00pm
Deducted: 40%
Refund: $2,184
Cancellation Fee: $300.00

February 8th at 11:00pm – February 15th at 11:00pm
Deducted: 60%
Refund: $1,456
Cancellation Fee: $200.00

February 15th at 11:00pm – February 22nd at 11:00pm
Deducted: 80%
Refund: $728

Cancellation Fee: $100.00

February 22nd at 11:00pm - End of Spring Semester
Deducted: 100%
Refund: $0.00
Cancellation Fee: $0.00