Cancellation Fee and Rent Refund Schedule

Cancellation Fee | Rent Refund

Every student that selects a housing assignment and later cancels is subject to the cancellation fee schedule. If a student cancels after the start of the semester they are also subject to the rent refund schedule.

Students must call (413) 545-2100 or visit Residential Life Student Services at 235 Whitmore to request a cancellation of their assignment. Students can also email living@umass.edu from the campus email address to request a cancellation.  Students must include their full name, student ID number, assignment that they are cancelling and the reason that they are cancelling their assignment. Students who are seeking to cancel their assignment can complete the form here.

Cancellation Fee Information

Your residence hall assignment and contract is for the full academic year. Students should only select an assignment if they are certain they will live on campus. Students who select an assignment and later cancel that assignment will be subject to a minimum $300 Cancellation Fee. The Spring 2021 cancellation fee schedule is available below.

Spring 2021 Cancellation Fee Schedule

$300 Cancellation Fee Period
Begins by selecting an assignment
Ends 11:59pm, Wednesday, December 23rd

$400 Cancellation Fee Period
Begins 12:00am, Thursday, December 24th
Ends 11:59pm, Thursday, January 7th

$500 Cancellation Fee Period
Begins 5:00pm, Friday, January 8th
Ends 5th week of Spring semester * (Students may also be subject to the Rent Refund Schedule)

Rent Refund Schedule

Students who cancel their housing assignment or withdraw from the university during the first five weeks of the semester are eligible for a rent refund. The refund is issued based on the date the student checks out of the residence hall room. Students who cancel or withdraw during the first five weeks are also subject to the cancellation fee schedule, which is also prorated to the corresponding week the cancellation is made. Please note that

In order for the refund to be issued, the student must complete a full check out by removing all belongings from the space, turning in the key to the Residential Service Desk, and calling Student Services to request a cancellation.  Below is the rent refund schedule for a standard, non-break housing shared room for spring 2020. Rent Refund for Fall 2020 will be posted after rates have been finalized by the Board of Trustees.  For information about other room type refunds, please contact the Student Services Office at 545-2100 or visit their office at 235 Whitmore.

Fall 2020

Opening August 29th at 8:00pm
Deducted: 0%
Refund: $3,731
Cancellation Fee: $500.00

August 30th at 8:00pm – September 5th at 8:00pm
Deducted: 20%
Refund: $2,984.80
Cancellation Fee: $400.00S

September 6th at 8:00pm – September 12th at 8:00pm
Deducted: 40%
Refund: $2,238.60
Cancellation Fee: $300.00

September 13th at 8:00pm – September 19th at 8:00pm
Deducted: 60%
Refund: $1,492.40
Cancellation Fee: $200.00

September 20th at 8:00pm – September 26th at 8:00pm
Deducted: 80%
Refund: $746.20

Cancellation Fee: $100.00

September 26th at 8:00pm - End of Spring Semester
Deducted: 100%
Refund: $0
Cancellation Fee: $0.00

Spring 2021

Spring 2021 Opening – February 6th at 8:00pm
Deducted: 0%
Refund: $3,731
Cancellation Fee: $500.00

February 7th at 8:00pm – February 13th at 8:00pm
Deducted: 20%
Refund: $2,984.80
Cancellation Fee: $400.00

February 14th at 8:00pm – February 20th at 8:00pm
Deducted: 40%
Refund: $2,238.60
Cancellation Fee: $300.00

February 21st at 8:00pm – February 27th at 8:00pm
Deducted: 60%
Refund: $1,492.40
Cancellation Fee: $200.00

February 28th at 8:00pm – March 6th at 8:00pm
Deducted: 80%
Refund: $746.20
Cancellation Fee: $100.00

March 7th at 8:00pm - End of Spring Semester
Deducted: 100%
Refund: $0
Cancellation Fee: $0.00