Billing Appeal Form

Students wishing to appeal charges associated with housing assignments such as room rent, early arrival, or cancellation fees, may complete a Billing Appeal.  Please complete the form at the link above.  You will be asked to provide a personal statement and any additional documentation as an attachment.  Billing appeals are reviewed within 10 business days.  After the appeal is reviewed, an email will be sent, informing you of the decision. For additional information about appealing a fee, contact Residential Life Student Services at (413) 545-2100.  Please note this form only works for students with an active UMass email address.  UMass email accounts are typically active for 6 months after graduation or withdrawal.  Students who wish to appeal a fee after their access has ended can email living@umass.edu for a physical copy of the billing appeal form.

Students interested in submitting a final appeal after their initial appeal has been denied can email living@umass.edu to request the Final Appeal form.

The following are examples of helpful documentation when submitting a billing appeal:

Medical
• Dated Hospital or Discharge Forms
• Doctor's Note
• Bill for Medical Services related to the appeal

Financial
• Dated Termination Paperwork
• Proof of Unemployment Benefits
• Dated letters confirming a change in Financial Aid award, include previous award as well for comparison.
• Any document indicating extreme financial circumstances
• Budget that shows current financial situation drastically better