Applications Due: 11:59PM Sunday, October 20

Applications submitted via umass.erezlife.com

This position requires a commitment from January 27, 2025 through May 19, 2025. Staff members will be trained in all aspects of Residential Service Desk policies and procedures. This position works an average of 6-10 hours per week during the academic year, with the exception of training/opening/closing periods, where hours are increased.

Minimum Qualifications for the position:

• You must be a currently enrolled (6 or more credits) undergraduate student at UMass Amherst in good standing.
• You must be available to attend staff training beginning January 27, 2025 and work throughout the Move-In period. CSAs who live on campus may move in to their Residence Hall on Sunday, January 26.
• You must be able to work through fall and spring residence hall closing.
• Hire is contingent upon successful completion of SPIRE FERPA training.

*Training and end dates subject to change

Preferred Qualifications:

• You must be mature, self-motivated, and possess a positive attitude.
• You must have strong organizational skills.
• You must be able to work a scheduled variety of weekdays, weeknights, holidays and weekends.

Responsibilities and Duties:

• Provide information, services and/or resources for students or others who call or come to the office in a courteous and professional manner.
• Maintain accurate occupancy records using SPIRE and record customer interactions using the department database.
• Distribute and collect keys and temporary access cards.  Maintain accurate records for keys and access cards during shift.  Implement procedures for lost or stolen keys/cards.
• Perform audits of keys and temporary access cards.
• Distribute mailbox combinations as necessary.
• Assist students with maintenance requests.
• Log and distribute packages to residents and update package log accordingly.
• Sort residence hall mail/packages and maintain cleanliness of mail rooms.
• Maintain use of department issued email account and computer network space.  A regular check of your department email account is expected on shift.
• Collect, log and secure lost and found items according to protocol.
• Assist with opening and closing procedures as assigned.
• Attend staff meetings and training sessions as assigned.
• Complete other duties as assigned.
• Keep supervisor(s) informed of any issues/concerns.