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Qualtrics Research Suite

License Overview

The Qualtrics Research Suite is a comprehensive survey software tool available as a cloud service. It encompasses survey creation, collaboration, administration, analysis, and reporting. A three-year system wide contract was awarded to Qualtrics effective September 1, 2015, on the basis of leadership in the field, usability, and superior feature set. This contract covers the base Research Suite survey tool. Current Survey Monkey and Survey Gizmo users are encouraged to move to the Qualtrics product.


Under the University of Massachusetts site license, Qualtrics is restricted to use by UMass faculty, staff, and students at any UMass campus, for university-related work.

How to Obtain

If you wish to obtain Qualtrics under the University of Massachusetts site license program, complete the Qualtrics Subscription Form (PDF, 119k) and return it to: Campus Mail or Walk-In: Information Technology (IT) Admin Desk A109 Lederle Graduate Research Center Fax: 413-545-6614 email: For questions, please contact the UMass IT Help Center.

License Terms & Conditions

The Qualtrics contract at UMass Amherst provides for one-year licenses for the base Research Suite survey tool. Licenses are available for single users, Departments, and Schools/Colleges within UMass Amherst. Licenses are renewable at the beginning of each fiscal year (July 1).


Pricing/Level Qualtrics UMass Discount UMass Price
Single user $500 $125 $375
Department $4,000 $1,500 $2,500
School/College $6,000 $1,000 $5,000

Hardware & Software Requirements

All major browsers are supported. Internet Explorer (7+), Apple's Safari (3+), Google Chrome (2+), and Mozilla Firefox (4+).

Technical Support

Technical support and training is offered directly by Qualtrics. Qualtrics offers comprehensive end-user support and training at Qualtrics University Support and Training. Users can use online training resources and knowledgebase information, and directly submit support tickets to Qualtrics.

For more detailed information about how to use the Qualtrics Research Suite please consult the Qualtrics Frequently Asked Questions.