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How to Move Documents to a new OneDrive Account

After January 2nd, 2018, UMass Amherst will be using a new UMass Office 365 web portal. Users will have a new account for Office 365, OneDrive, and Skype for Business.

If you were using OneDrive in 2017, please transfer files from your old account to the new account, using the steps outlined on this page before January 31, 2018.

Learn more about Office 365 changes

Note: OneNote notebooks may not export properly using these methods. On Windows, you can export your OneNote notebooks by opening the OneNote desktop application (follow step 1 of Using the OneDrive Client - Windows section below to install) and selecting file/export, using the notebook format. Then follow any of the methods below to upload your notebooks to your new account along with your other OneDrive files. Please contact User Services if you have any issues moving OneNote notebooks.


Simplest method - Using the OneDrive web interface (Windows, Mac OS, Linux):

This method requires that you have enough local storage space on your computer to download all of the files in your old OneDrive account. If you do not have enough storage space on your computer, please use one of the other methods on this page.

  1. Navigate to onedrive.live.com in your web browser and click Sign In in the upper right.
    When prompted, enter your self-provisioned Microsoft Office 365 account email (your UMass email address). Click Next and enter your self-provisioned Microsoft Office 365 account password.
    OneDrive dot live dot com landing page showing the sign in button in the upper rightOneDrive web interface sign-in UI
  2. Make sure that Files is selected on the left side of the screen, and press command + a (Mac OS) or control + a (Windows) on the keyboard to select all your files and folders in the OneDrive web interface.
    OneDrive web interface with all files selected
  3. Click the Download button in the upper left under your user name in the OneDrive web interface. Click OK on the dialog asking if you would like to save the file, and wait for the download to finish.
    OneDrive web interface Download button
    Dialog asking the user to confirm that they want to download the file
     
  4. Once the download has finished, double click the downloaded .zip file to open it and extract all the files to a new folder.
  5. Sign out of the OneDrive web interface by clicking your name in the upper right and clicking Sign Out.
    OneDrive web interface showing the location of the Sign Out button - in the menu to the upper right
  6. Navigate again to onedrive.live.com in your web browser and click Sign In just like in step 1. This time, use your new UMass Microsoft Office 365 account info: NetID@umass.edu and your current SPIRE password.
  7. Just like in step 2, make sure that Files is selected on the left side of the screen, then drag and drop the files from the folder you made in step 4 onto the OneDrive web interface to upload them. Wait for the upload to finish.

Using the OneDrive client (Mac OS):

If you have already installed OneDrive on your mac, skip to step 7.

  1. Download OneDrive from the App Store by searching for OneDrive and clicking Install.
    OneDrive in the Mac app store
  2. Type in your Apple ID and password if prompted to install the application.
  3. When prompted, enter your self-provisioned Microsoft Office 365 account email (your UMass email address) and then select Sign In.
    OneDrive mac app login screen
  4. Enter the password you set for your self-provisioned Office 365 account when prompted and select Sign In again.
  5. Select Choose OneDrive Folder Location and select where you would like your OneDrive files to be downloaded to.
  6. Leave Sync all Files and Folders in OneDrive checked and select Next.
  7. Close the window and select the OneDrive icon (OneDrive icon) in the Menu Bar.
  8. Select the three dots at the right-hand side and select Preferences.
    OneDrive UI showing where the three dot button and the preferences item are (in the upper right)
  9. Select Account and then Add an Account.
    OneDrive Mac app accounts UI
  10. Enter the account info for your new UMass Microsoft account (your NetID@umass.edu along with your SPIRE password) and follow steps 3-7 again.
  11. You should now have two OneDrive icons in your Menu Bar. Open the folder location you choose containing the synced items from your old account by clicking the OneDrive icon in the Menu Bar and clicking the folder icon.
    OneDrive Mac app ui showing the folder icon in the top right, to the left of the three dot menu button
  12. Your OneDrive folder will open in a new window. Press Command + A on the keyboard to select all the files, then Command + C on the keyboard to copy all the files.
  13. Click the other OneDrive icon in the Menu Bar and repeat step 11 to open the new OneDrive folder. Press Command + V on the keyboard to paste all the items into your new OneDrive folder. You will see a circle appear over your OneDrive icon as the files upload.

Using the OneDrive client (Windows):

  1. If you do not already OneDrive set up on your computer, download and install the OneDrive for Business client:
    • Navigate in your web browser to portal.office.com and log in using your self-provisioned Microsoft Office 365 account info (your UMass email address and the password you set for your self-provisioned Microsoft Office 365 account) and then select Sign In.
    • Click Install Office Apps in the upper right and then click Office 2016.
      What the Install Office button looks like at portal.office.com
    • Wait for the download to finish, and then run the downloaded installer.
  2. Right click the OneDrive icon in the notification area of the Taskbar and click Settings
    Right click the icon and click settings
  3. In the Account tab, if the email shown at the top of the window is NOT your UMass email address:
    • Click Add an account and enter your old Microsoft UMass ID (your UMass email address and the password you set for your old Microsoft Office 365 account).
      Add account button in the account tab of OneDrive client settings
      Sign in screen
    • On the next screen, make sure that Sync all files and folders in OneDrive is checked, and click Next.
      Choosing which folders to sync (all)
  4. Repeat the steps under Step 3 using your new UMass Microsoft account (your NetID@umass.edu along with your SPIRE password) to add your new account. You should now see at least two OneDrive icons in the notification area of the Taskbar.
  5. Open both of your OneDrive folders by right clicking the icon in the notification area of the Taskbar and clicking Open your OneDrive... folder.
  6. Your OneDrive folders will open in new windows. Click on the folder with the files from your old account and press Control + A on the keyboard to select all the files, then Control + C on the keyboard to copy all the files.
  7. Click on the folder for your new OneDrive account, and press Control + V on the keyboard to paste all the items into your new OneDrive folder. Wait for all items to upload (view progress by clicking the OneDrive icon in the taskbar).
  8. Once all items are uploaded to your new OneDrive account, right click the OneDrive icon in the notification area of the taskbar, and click Unlink this PC in the account tab under your old UMass Microsoft Account.