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Voicemail Support Articles

  • A "follow-me" is a way to automatically route your calls to another on campus extension or to voice mailbox. The follow-me destination is fully programmable by the user. For example, if you're expecting an important call at your desk, but have to go to another location for a meeting, you can put a...
  • From the Web: Visit Web PhoneManagerpage for details. From your own phone on-campus: Dial 5-1000 You will be prompted to enter your security code From another voice mail user's phone on-campus: Dial 5-1000 You will be prompted for their security code Press * to back out to...
  • Any time you want to add, change, or delete service, you must contact the Network Communications Representative (NetCom Rep) for your part of the University. Your NetCom is the liaison between your department and NetCom.  He or she has the information, rates, and forms relating to voice mail...
  • Calls do not go to your Voice Mailbox By default, a voice mailbox will answer calls if it goes unanswered after approximately 4 rings or when your line is busy. If your voice mailbox is not picking up, please call the Voicemail office at 577-4357 or email voicemail@umass.edu. Message Waiting...
  • A telephone diversion is the pre-programmed destination to which callers dialing your number are transferred (or diverted) when your phone is busy, unanswered after four rings, or both. Although you cannot change the diversion point yourself, you can determine the diversion destination: For...
  • If you will be away from your office for any length of time, you can record a temporary greeting to alert callers that you are unavailable by recording an Out-of-Office Greeting. Callers will hear your Out-of-Office Greeting instead of your normal Standard Greeting until you delete it. From your...
  • The Recorded Name for your mailbox is different from your Standard Greeting. Colleagues sending a voice mail message to you from within their own mailbox will hear your recorded name as opposed to your greeting. Therefore, your recorded name should simply be a recording of your name. You can change...
  • Your new voice mailbox will NOT be able to receive new messages until it is set up You should receive notification and instructions via email for your new voice mailbox within 48 hours of your NetCom Rep sending a Voicemail Service Form to NetCom This notification consists of your mailbox number...
  • Your Standard Greeting is what callers will hear when they reach your voice mailbox before they are able to leave you a message. Typically you will want to record your name, department, and any personal message you want callers to hear. (NOTE: The CallXpress voice mail system does not have a...
  • To transfer a call directly to another person's voice mailbox without ringing their phone first, follow the appropriate instructions below. From a phone with voice mail: Press Access 2 button to put the caller on hold Dial 5-1000 Press * to back out to the main University greeting...
  • Accessing the University Voicemail System Adding, Changing or Deleting Voicemail Services Diversion to Voicemail "Follow me" to Voicemail Mailbox Descriptions and Costs Message Waiting Indicator Out-of-Office Greeting Recorded Mailbox Name Reference Sheet (See link on right to download .pdf...
  • Administrative phones on campus come equipped with a message waiting indicator (MWI) to inform subscribers that they have new messages in their voice mailboxes. This light should only be lit if you have new messages that have not been heard, or other messages that have not been handled (i.e. saved...
  • You select a security code when you set up your mailbox. Security codes must be at least 6 digits long. If you lose your security code, the Voice Processing Office has no way to retrieve it for you. There is a $15 service charge for resetting a security code, so we recommend you select a security...
  • Short Cuts & Quick Tips Here are some tips to help you while you are in the University Voice Mail System: A new voice mailbox will not be able to receive messages until it is setup by the user You can press the # key at any time to skip a user's recorded greeting and begin recording...