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OPEN UMass F.A.Q. for Students & Course Participants

I am a UMass Amherst student.  Why can’t I access Moodle courses from Moodle at UMass Amherst?

Although they both use Moodle for a Learning Management System, is a separate Moodle installation designed for use by MOOCs, open courses, and open communities in which people who are not part of the UMass Amherst community can participate.

I am a student trying to enroll in a course but I can’t seem to complete the account creation process. Can you help?

Please carefully follow the instructions in Step-by-step: How to open a user account on the front page of OPEN UMass. Important! After Moodle sends a confirmation email and you click the link in the email, you need to return to your Profile page and click Update profile a second time to create your account. If you still cannot complete the process, please contact the instructor or facilitator for your course.

I am a UMass Amherst student.  Should I log in using Google or my UMass Amherst NetID?

Technically, you could use either. There are advantages to each:

  • If you set up your set up your account to login with your NetID and your course on includes links to resources or services that require a NetID (such as library resources), you’ll be able to open them directly without logging in again.
  • If you set up your account to log in using Google, even after you graduate or leave UMass Amherst, you will be able to log in to

I am enrolled in a course on OPEN UMass.  How long will the course remain available to me?

Primarily, that depends on when the instructor running the course decides to close the course. 

In addition, if your account is set-up using your NetID to login, and you graduate or leave UMass, 6 months later your NetID will expire, and you will no longer be able to log-in, even if the course is still open.