The following browser recommendations and settings will improve your experience using Moodle and ensure access to the activities and tools in your Moodle courses.
Note: UMass Amherst IT Computer Classrooms and Library Learning Commons computers are set up for Moodle.
For security reasons, UMass Amherst IT recommends updating browsers to the most recent version for your operating system.
Recommended browsers and versions
We recommend that you use the latest version of Chrome, Firefox, Internet Explorer, Microsoft Edge, or Safari for the best Moodle experience.
Moodle may also operate on other browsers, but with qualifications.
Note: There is a known conflict between Safari and the Turnitin platform for Moodle. For more information, see Turnitin in Moodle - an Overview
The following browser settings should be selected:
- Enable Cookies
Instructions for browser settings for are available here:
- Firefox help: http://support.mozilla.org
- Chrome help: http://www.google.com/support/chrome/?
- Internet Explorer help: http://support.microsoft.com/en-us/products/internet-explorer
- Microsoft Edge help: https://support.microsoft.com/en-gb/products/microsoft-edge
- Safari help: go to Safari > Preferences. The settings are located on the Security and Privacy tabs.
Note: In most browsers (not Safari), you can make an exception for Moodle if you don't want to use these settings for all websites.
You may find it useful to install the following add-ons if your browser does not already have them:
A PDF Reader
To view PDF files, you need a PDF reader to be installed on your computer. A PDF browser plugin will let you view PDFs in a browser window without opening a separate program.
- Download Adobe Reader at http://get.adobe.com/reader/. The download includes the browser plugin. To install this plugin, follow prompts.
Adobe Flash Player
Some instructors may post Adobe Flash interactive media or video. To play the media:
- Download and install Adobe Flash Player http://get.adobe.com/flashplayer/
- Most browsers require you to enable the Flash Player before you can access Flash media. See How to Enable Flash in Your Web Browser.
Note: Adobe Flash Player is not available for many mobile devices. Adobe is ending support for Flash in 2019.
1. Check supported browser versions.
Check to see if your problem is related to known issues with your browser version, above.
2. Clear your browser's cache.
Clearing your browser's cache may help to resolve problems such as trouble using drag-and-drop features, or trouble viewing the gradebook. See Clear Your Bowser's Cache.
3. Try a different browser and/or move to a different computer.
You may find it helpful to have more than one browser installed on your computer. If you run into problems using Moodle, moving to another browser may resolve your issues. You can also try moving to a different computer to see if the problem persists. This may help to discern whether your issue was a problem with your browser or computer, or with Moodle.
4. Still having problems?
If the issue persists in several browsers, and on different computers, please report your problem to the IT Help Center for assistance. (See links on this page, at right.)