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Configure Google Mail in Outlook 2016 (Windows)

Note: These instructions are for Outlook 2016 (Windows) only. For other versions, there may be some variation, but the information below should serve as a guide to get you started. To identify the version of your software, look for the About link in the software's main or Help menu.

  1. Please uninstall any Office trial versions on your device before installing Office 365 Education.
  2. Follow the steps to enable IMAP access, turn on 2-step verification, and get an application-specific password.
    Configure Google Mail for Email Software & Mobile Devices.
  3. Connect to the Internet, then start Outlook 2016:
    Note: If you are not connected to the Internet, you will still be able to configure your Apps at UMass Amherst Google Mail account on Outlook using these instructions. You will be unable to verify that the process has completed and synchronize your mail successfully until you go online.

    • New Users: If you are new to Outlook or are installing Outlook on a new computer (without migrating any local data from your old computer), the Automatic account configuration feature will start the first time you open Outlook 2016 and help you configure your Apps at UMass Amherst Google Mail account. When you start Outlook, a Welcome to Outlook 2016 window should appear. Click Next. You will then see a Microsoft Outlook Account Setup window asking you if you want to configure an email account. Yes should already be selected. Click Next. An Add Account window will open.
    • If you have used Outlook for another email account and would like to add your UMass Amherst Google Mail account, you can access the Add Account window by going to File > Info and clicking the Add Account button under Account Information. The Add Account window will appear and Email Account should be selected. Proceed to Step 3 below.
  4. In the Add Account window, select the radio button next to Manual setup or additional server types and click Next.
  5. On the Choose Your Account Type screen, select POP or IMAP and click Next. The POP and IMAP Account Settings screen will appear.

  6. On the POP and IMAP Account Settings screen, enter your Apps at UMass Amherst Google Mail account information:

    • In the Your Name: field, enter both your first and last name.
      Note: This will appear in the From field of your outgoing messages.
    • In the Email Address: field, enter your Apps at UMass Amherst Google Mail address (e.g.,NetID@umass.edu).
    • From the Account Type: drop-down menu, select IMAP.
    • In the Incoming mail server: field, enter imap.googlemail.com
    • In the Outgoing mail server (SMTP): field, enter smtp.googlemail.com.
    • In the User Name: field, enter your IT Account NetID.
    • In the Password field, enter the Application Specific Password generated by Google.
    • Click More Settings. The Internet Email Settings window will appear.
  7. In the Internet Email Settings window:

    • Select the Outgoing Server tab and check the box next to My outgoing server (SMTP) Requires Authentication and select the radio button next to Use same settings as my incoming mail server is selected.
    • Select the Advanced tab, and under Server Port Numbers, below Incoming server (IMAP):, from the drop-down menu next to Use the following type of encrypted connection: select SSLThe number shown in the field above will automatically change from 143 to 993.
    • Below Outgoing server (SMTP):, from the drop-down menu next to Use the following type of encrypted connection:, select TLS.
    • In the field next to Outgoing server (SMTP):, change the number from 25 to 587.
    • Click OK. You will return to the Add Account window. Click Next.
  8. Outlook will then test your account settings. This may take a few moments. When the Test Account Settings window indicates that all tests have completed successfully, click Close. You will then be directed back to the Add Account window. Note: If you unchecked the Remember password box on the POP and IMAP Account Settings screen, you may be prompted up to 3 times to re-enter your Application Specific Password generated by Google.
  9. On the Add Account window, select Finish. You will now see your Apps at UMass Amherst Google Mail address listed in the Inbox. You should see a test email from Microsoft Outlook in your inbox, confirming that your incoming mail settings are correct. To test your outgoing mail settings, use Outlook to send a message to your Google Mail address. The message should appear in your Outlook inbox.