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Configure UMail with Outlook 2016 (Windows)

UMail will be retired in early 2020 as it has reached end-of-life and will no longer be supported. Faculty and staff using UMail will receive additional information as migrations to Google Mail and Microsoft Exchange continue.

Note: These instructions are for Outlook 2016 (Windows) only. For other versions, there may be some variation, but the information below should serve as a guide to get you started. To identify the version of your software, look for the About link in the software's main or Help menu.

  1. Please uninstall any Office trial versions on your device before installing Office 365 Education.

  2. Connect to the Internet, then start Outlook 2016:
    Note: If you are not connected to the Internet, you will still be able to configure your UMail account on Outlook using these instructions. You will be unable to verify that the process has completed and synchronize your mail successfully until you go online.

    • New Users: If you are new to Outlook or are installing Outlook on a new computer (without migrating any local data from your old computer), the Automatic account configuration feature will start the first time you open Outlook 2016 and help you configure your UMass Amherst UMail account. When you start Outlook, a Welcome to Outlook 2016 window should appear. Click Next. You will then see a Microsoft Outlook Account Setup window asking you if you want to configure an email account. Yes should already be selected. Click Next. An Add Account window will open.
    • If you have used Outlook for another email account and would like to add your UMass Amherst UMail email account, you can access the Add Account window by going to File > Info and clicking the Add Account button under Account Information. The Add Account window will appear and Email Account should be selected. Proceed to Step 3 below.
  3. In the Add Account window, select the radio button next to Manual setup or additional server types and click Next.
  4. On the Choose Your Account Type screen, select POP or IMAP and click Next. The POP and IMAP Account Settings screen will appear

  5. On the POP and IMAP Account Settings screen, enter your UMail account information:

    • In the Your Name: field, enter both your first and last name.
      Note: This will appear in the From field of your outgoing messages.
    • In the Email Address: field, enter your UMail address (e.g.,
    • From the Account Type: drop-down menu, select IMAP.
    • In the Incoming mail server: field, enter mail-? where ? is the first letter of your IT Account NetID. For example, if your IT Account NetID starts with the letter J, enter
    • In the Outgoing mail server (SMTP): field, enter
    • In the User Name: field, enter your IT Account NetID.
    • In the Password: field, enter your IT Account password, then clear the box next to Remember password.
      Note: For security reasons, we do not recommend that you allow Outlook 2016 to remember your password.
    • Click More Settings. The Internet Email Settings window will appear.
  6. In the Internet Email Settings window:

    • Select the Outgoing Server tab and check the box next to My outgoing server (SMTP) Requires Authentication and select the radio button next to Use same settings as my incoming mail server is selected.
    • Select the Advanced tab, and under Server Port Numbers, below Incoming server (IMAP):, from the drop-down menu next to Use the following type of encrypted connection: select SSLThe number shown in the field above will automatically change from 143 to 993.
    • Below Outgoing server (SMTP):, from the drop-down menu next to Use the following type of encrypted connection:, select SSL.
    • In the field next to Outgoing server (SMTP):, change the number from 25 to 465.
    • Click OK. You will return to the Add Account window. Click Next.
  7. An Internet Email - help and Test Account Settings windows will appear, prompting you with your Incoming server then Outgoing server with your IT Account NetID for your password to check your settings against each server. Again, for security reasons, we do not recommend that you allow Outlook 2016 to remember your password. Enter your password and click OK after each prompt. Note: You may be prompted up to 3 times.

  8. If your account was configured successfully, the Test Account Settings window will display a Congratulations! All tests completed successfully. message. Click Close to return to the Add Account window.

  9. In the Add Account window, You're all set! screen:

    • Your Microsoft Outlook 2016 account has now been created. Click Finish. You will return to Outlook 2016 and Outlook will immediately begin downloading messages from the UMail server. The synchronization process can take several minutes. Note: You may be prompted for your IT Account password once more.
  10. To check your outgoing mail settings, Outlook 2016 will send a message to your UMail address. The message should appear momentarily in your Outlook 2016 Inbox as your mail synchronizes.

Congratulations! Outlook is now configured to send and receive messages with your UMail account.