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Configure UMail with Outlook 2016 (Mac OS)

UMail will be retired in 2019 as it has reach end-of-life and will no longer be supported. Graduate students can switch to Google Mail in spring 2019. Faculty and staff will receive additional information in summer/fall 2019.

Note: These instructions are for Outlook 2016 (Macintosh) only. For other versions, there may be some variation, but the information below should serve as a guide to get you started. To identify the version of your software, look for the About link in the software's main or Help menu.

  1. Connect to the Internet, then start Outlook 2016:
    Note: If you are not connected to the Internet, you will still be able to configure your UMail account on Outlook using these instructions. You will be unable to verify that the process has completed and synchronize your mail successfully until you go online.

    • New Users: If you are new to Outlook or are installing Outlook on a new computer (without migrating any local data from your old computer), the Automatic account configuration feature will start the first time you open Outlook 2016 and help you configure your UMass Amherst UMail account. When you start Outlook, a Welcome to Outlook 2016 window should appear. Click Next. You will then see a Microsoft Outlook Account Setup window asking you if you want to configure an email account. Yes should already be selected. Click Next. An Add Account window will open.

    • If you have used Outlook for another email account and would like to add your UMass Amherst Google Mail account, you can access the Add Account window by going to Outlook > Preferences and clicking the Accounts button under Personal SettingsProceed to Step 2 below.
  2. Click the plus icon in the bottom left corner of the accounts window and select New Account. Enter you email address and when given the option, choose Not Office 365 as your mail type, then choose IMAP.
  3. In the Enter your account information screen:

    • In the E-mail address: field, enter your UMail Address (e.g., yournetid@umass.edu).
    •  In the Password field, enter your IT Account password. A new set of fields will appear where you can enter the rest of your account information:
    • In the User name: field, enter your IT Account NetID.
    • From the Type: drop-down menu, select IMAP.
    • In the Incoming server: field, enter mail-?.oit.umass.edu, where ? is the first letter of your NetID. For example, if your NetID starts with the letter J, enter mail-j.oit.umass.edu.
    • Under both Incoming and Outgoing servers, check the boxes next to Override default port and Use SSL to connect (recommended).
    • In the Incoming server field, enter mail-?.oit.umass.edu : 993.
      Where ? is the first letter of your NetID. For example, if your NetID starts with the letter J, enter mail-j.oit.umass.edu.
    • In the Outgoing server field, enter mail-auth.oit.umass.edu : 465.
    • Click Add Account. You will return to the Accounts window.
  4. In the Enter your account information screen:

    • In the E-mail address: field, enter your UMail Address (e.g., yournetid@umass.edu).
    •  In the Password field, enter your IT Account password. A new set of fields will appear where you can enter the rest of your account information:
    • In the User name: field, enter your IT Account NetID.
    • From the Type: drop-down menu, select IMAP.
    • In the Incoming server: field, enter mail-?.oit.umass.edu, where ? is the first letter of your NetID. For example, if your NetID starts with the letter J, enter mail-j.oit.umass.edu.
    • Under both Incoming and Outgoing servers, check the boxes next to Override default port and Use SSL to connect (recommended).
    • In the Incoming server field, enter mail-?.oit.umass.edu : 993.
      Where ? is the first letter of your NetID. For example, if your NetID starts with the letter J, enter mail-j.oit.umass.edu.
    • In the Outgoing server field, enter mail-auth.oit.umass.edu : 465.
    • Click Add Account. You will return to the Accounts window.
  5. You will now see your UMail email listed under Inbox (at left), as you named it in the Account description field of the Accounts window. If you have more than one email UMail account in the left menu, and clicking the Gear icon in the bottom right, and selecting Set as Default.
  6. To test your mail settings, use Outlook 2016 to send a message to your UMail email address. In a few moments, the message should appear in your Outlook Inbox.

    Congratulations! Outlook is now configured to send and receive messages with your UMail account.