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Configure UMail for iPhone, iPod Touch & iPad

UMail will be retired in 2019 as it has reach end-of-life and will no longer be supported. Graduate students can switch to Google Mail in spring 2019. Faculty and staff will receive additional information in summer/fall 2019.

Use these instructions to access UMail on devices that use iOS, such as the iPhone and iPad.

For devices running iOS 10 or newer
For devices running iOS 9 or older

Note: UMass Amherst IT currently offers limited support for mobile devices. 

    For devices running iOS 10 or newer:

    1. Make sure you're connected to the internet and the internet can load web pages.
    2. Go to Home > Settings > Accounts & Passwords. The Accounts & Passwords menu will open.
    3. Press Add Account and select Other, then under Mail, select Add Mail Account. The New Account menu will open.
    4. Enter your information in the Name, Email, Password and Description fields. This is a general name for your account for organizational purposes, your UMail address, your UMail password and a general description for this account. Press Next.
    5. Make sure that IMAP is selected in the top bar.
    6. Under Incoming Mail Server, in the Host Name field, enter mail-*.oit.umass.edu, where * is the first letter of your NetID. Enter your NetID in the User Name field. The password field should already be filled, it is your UMail password. Press Return
    7. Scroll down to the Outgoing Mail Server section. In the Host Name field, enter
      mail-auth.oit.umass.edu. The User Name and Password fields should be the same as above. Press Next
    8. It should now say Verifying at the top with a loading circle. This process may take up to a few minutes. Once this process finishes, the device should display the IMAP page. You can then enable Notes or other services for this account. Press Save.
    9. By default, iOS attempts to store sent and deleted emails on the device. This causes an error to come up saying that the messages could not be moved to the appropriate folder. Go to Settings > Mail Contacts, Calendar > The UMail account in question > Account > Advanced (scroll down) and then for the Mailbox Behaviors make sure that On the Server is selected for Sent, Drafts and Trash.
    10. Depending on your version of iOS, you may need to enable SSL and make sure that your port settings are correct. While in the Advanced settings from the previous step, under Incoming Settings, ensure Use SSL is set to on with a green slider icon and check to make sure that Server Port is set to 993. To check outgoing settings, tap on Account on the top left to go back, and then tap on SMTP under Outgoing Mail Server. Tap on mail-auth.oit.umass.edu under Primary Server and on the next screen ensure that Use SSL is set to on and Server Port is set to 465. Finally, tap Done at the top right, tap Account on the top left to go back, and then tap Done
    11. To confirm that your account is correctly configured, press the Home icon to return to the main screen. Press the Mail Icon. The Mailboxes screen will open. Under Inboxes, select UMail. Your email messages should appear in your inbox. 

    For devices running iOS 9 or older:

    1. Go to Home > Settings > Mail, Contacts, and Calendars. The Mail, Contacts, and Calendars menu will open.
    2. Press Add Account and select Other, then under Mail, select Add Mail Account. The New Account menu will open.
    3. Enter your information in the Name, Email, Password, and Description fields. Press Next. The Incoming Mail Server options will open.
    4. Under Incoming Mail Server, in the Host Name field, enter mail-*.oit.umass.edu, where * is the first letter of your NetID. Enter your NetID in the User Name field, and the password for you UMail account in the Password field. Press Return
    5. Scroll down to the Outgoing Mail Server section. In the Host Name field, enter
      mail-auth.oit.umass.edu. Re-enter your User Name and Password. Press Next. The IMAP screen will appear. Press Save. Your UMail account should appear under Accounts in Mail, Contacts, and Calendars
    6. By default, iOS attempts to store sent and deleted emails on the device. This causes an error to come up saying that the messages could not be moved to the appropriate folder. Go to Settings > Mail Contacts, Calendar > The UMail account in question > Account > Advanced (scroll down) and then for the Mailbox Behaviors make sure that On the Server is selected for Sent, Drafts and Trash.

    7. Depending on your version of iOS, you may need to enable SSL and make sure that your port settings are correct. While in the Advanced settings from the previous step, under Incoming Settings, ensure Use SSL is set to on with a green slider icon and check to make sure that Server Port is set to 993. To check outgoing settings, tap on Account on the top left to go back, and then tap on SMTP under Outgoing Mail Server. Tap on mail-auth.oit.umass.edu under Primary Server and on the next screen ensure that Use SSL is set to on and Server Port is set to 465. Finally, tap Done at the top right, tap Account on the top left to go back, and then tap Done
       
    8. To confirm that your account is correctly configured, press the Home icon to return to the main screen. Press the Mail Icon. The Mailboxes screen will open. Under Inboxes, select UMail. Your email messages should appear in your inbox.