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UMail F.A.Q.

UMail will be retired in 2019 as it has reach end-of-life and will no longer be supported. Graduate students can switch to Google Mail in spring 2019. Faculty and staff will receive additional information in summer/fall 2019.

My account is over quota, what now?

If your UMail account is full or over quota, you will stop receiving messages. Undelivered messages are not deleted and you will receive them if you free up some space in your account within two (2) days after the first failed attempt. After two (2) days, messages are bounced back to the sender.

UMass Amherst graduate students get 1 GB of space for their UMail accounts, and faculty and staff get 2 GB. Start by deleting and purging messages from your UMail folders (especially the Sent folder).

In UMail on the Web, your Quota Status appears at the bottom of your Inbox. A red status bar means that your account is almost full. Your quota usage is also available from the UMail Post Office. Learn more about cleaning up your account.

I can't send or receive messages, what gives?

If your account has reached its quota, you will not be able to send or receive messages. Check the Quota Status bar at the bottom of your Inbox to see how much space you have left. You will be able to send messages, and your incoming mail will be saved and delivered once you clean up your account.

Note: If the Quota Status bar indicates that you have space in your account, and you still cannot send or receive mail, please contact the IT Help Center.

Can UMass Amherst IT restore messages or folders I’ve deleted accidentally?

If you need to restore messages that have been permanently deleted (i.e., purged), please fill out an online help request. UMass Amherst IT can only restore messages or folders that were purged within the past two weeks.

Depending on your mail configuration, deleted files and folders are usually marked as deleted or you may have moved them to the Trash folder. The new Note: UMail on the Web does not contain a default Trash folder, but you may have created one.

Purging deleted messages or deleting a folder permanently removes messages from your account. If you have not performed one of these actions, you can easily restore deleted messages yourself.

To restore deleted messages, open the Trash folder, select the deleted messages, click More at the top, then Move to..., and then Inbox.

I can't log in to UMail, what can I do?

Make sure you are entering your NetID and password correctly. The UMail login fields are case-sensitive, so make sure you don't have CAPS LOCK enabled.

Can't remember your NetID? Come to the UMass Amherst IT Help Center (Room A109, LGRC, M-F, 8:30 a.m.- 5:00 p.m.) with your UCard.

Can't remember your password? On the SPIRE Logon page, under IT Accounts (right side of the page), click Password Help to retrieve your password reminder or get a new temporary password.

How do I change my UMail password?

Your UMail password is your UMass Amherst IT Account password, and you can change it in SPIRE. Visit the NetID & Passwords page for detailed instructions.

How do I set up my email software to work with UMail?

Check our Email Software section for step-by-step instructions for all email applications supported by UMass Amherst IT (e.g., Mozilla Thunderbird, Apple Mail, etc.).

Can I set up UMail to forward messages to my other email address?

Yes, you can. Go to the UMail Post Office, then click Forward Email. This is especially useful if you already have a departmental email account and you wish to check all your messages in the same place.

Note: As a graduate student, you are responsible for staying current with all official University communications sent to your UMass Amherst email address. UMass Amherst IT is not responsible for how other email providers, including other UMass Amherst departments, handle the delivery of forwarded mail. Email Communications Policy

How do I access UMail from a mobile device?

To access UMail from a mobile device (e.g., iPhone, Android, other), use your device's built-in app by adding an email account:

Account type: Other/IMAP

Incoming Mail Server (IMAP)
Note: * is the first letter of your username.
Select enable SSL/TLS encryption on port 993

Outgoing Mail Server (SMTP)
Select enable SSL/TLS encryption on port 465 and use your NetID and password to authenticate.

If your mobile device supports LDAP, you can query People Finder directly by using the UMass Directory (LDAP Server) settings (step 6).

Do not save your password in the setup wizard or anyone will be able to read your mail if your device is lost or stolen.

Note: UMass Amherst IT currently offers limited support for mobile devices. 

I'm having problems composing a message in UMail on the Web, what can I do?

If you set up UMail to compose messages in a new window, and you have pop-up blocking software installed on your computer, make sure that this software is not blocking the New Message window. Try composing a new message in a different browser (e.g., Internet Explorer, Mozilla Firefox, or Safari) to make sure this is not the issue.

I'm having trouble sending or receiving attachments over UMail, how come?

For security reasons, UMail will automatically block any messages containing files with the extensions listed below. Extensions appear after the period of a filename. For example, in a file named whatever.exe, .exe is the extension.

The blocked extensions are:

ade, adp, app, asd, asf, asx, bas, bat, chm, cmd, com, cpl, crt, dll, exe, fxp, hlp, hta, hto, hgx, inf, ini, ins, isp, jse?, lib, lnk, mdb, mde, msc, msi, msp, mst, ocx, pcd, pif, prg, rar, reg, scr, sct, sh, shb, shs, sys, url, vb, vbe, vbs, vcs, vxd, wmd, wms, wmz, wsc, wsf, wsh.

Some of these file extensions are associated with malware (e.g., viruses and worms), while others, such as .exe or .dll are associated with specific applications that run on Windows computers.

If you have to send someone a file with one of these extensions, we recommend saving it to your Box account and sending the recipient a link to it, burning it to a CD, or saving it to a USB drive. If you are a UMass staff member, you may be able to use a shared network drive to exchange these kinds of files.

One of my messages has been tagged as spam- what do these tags mean?

An email that is suspected to be spam will be tagged with [SPAM] and a percentage possibility that it is spam and placed in the spam folder. See the Spam Filtering F.A.Q. for more information. 

Where can I learn more about UMail's spam filtering system?

UMail has a robust spam filtering system for all incoming and outgoing messages. The filter will tag all emails suspected of being spam and place them in the spam folder. It will also remove any attachments that may contain viruses or malicious software and tag messages with attachments that cannot be verified. See the Spam Filtering F.A.Q. for more information. 

Is there a limit to the size of attachments I can send or receive?

If you use UMail with an email client (e.g., Microsoft Outlook, Mozilla Thunderbird, Apple Mail), there is a size limit of 50 MB per message.
Note: Some files become larger when converted into attachments in UMail. PowerPoint presentations, image, video, or sound files may even double in size after conversion, so the size of the file on your computer might not be the same as the size of the file as attached in UMail.

UMail on the Web has a smaller attachment size limit (5 MB per message). There is no limit on the number of attachments you can send.

I'm going away for a while, how do I set up a vacation message in UMail?

You can set up automatic vacation replies using the UMail Post Office.

How long does my UMail stay active after I graduate or leave the university?

If you leave the University in good standing you will have access to UMail at no cost for one year after you leave.

Note: Your UMail account stays active if you are studying abroad or are on medical or work-related leave (e.g., sabbatical).