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Exchange Support Articles

  • To change the way Exchange displays your sender name, simply change your preferred/chosen name in SPIRE. Log in to SPIRE. Go to SPIRE Main Menu > My Personal Information > Names and click Edit next to the Pref./Chosen name. Next, enter your new preferred/chosen first name and...
  • Use the instructions below to configure UMass Amherst Exchange email and calendaring in Apple Mail and Calendar. We support the latest versions of Apple Mail and Calendar for Mac OS X 10.9 (Mavericks).  Note: In previous versions of OS X, some items have different names (e.g., in OS X 10.8, ...
  • If you are new to Microsoft Outlook 2010 or you are installing Outlook on a new computer (without migrating any local data from your old computer), the Automatic account configuration feature will start the first time you open Outlook 2010 and help you configure your UMass Amherst Exchange email...
  • If you are new to Microsoft Outlook 2011 or you are installing Outlook on a new computer (without migrating any local data from your old computer), the Automatic account configuration feature will start the first time you open Outlook 2011 and help you configure your UMass Amherst Exchange email...
  • Start Outlook 2013. If you have used an earlier version of Outlook on your computer before, when you upgrade to 2013 your accounts will automatically be configured. If you have used Outlook for another email account and would like to add your UMass Amherst Exchange account, you can access the...
  • Note: These instructions are for Outlook 2016 on Windows only. For other versions, there may be some variation, but the information below should serve as a guide to get you started. To identify the version of your software, look for the About link in the software's main menu or Help menu. Connect...
  • Note: These instructions are for Outlook 2016 on Windows only. For other versions, there may be some variation, but the information below should serve as a guide to get you started. To identify the version of your software, look for the About link in the software's main menu or Help menu. Please...
  • Conversation view is how your email messages are displayed in Outlook Web App (OWA) by default. Learn more about OWA Conversation view from Microsoft. Disable Conversation View for a Single Folder in OWA It is not possible to disable Conversation view for all of your email folders in OWA at once...
  • To modify the contacts that Apple Mail uses, you must use the Apple Contacts application.  Create a contact in Apple Contacts with the instructions below: Open the Contacts application. On the left side of the window, there is a heading that is the name of your Exchange account (e.g., “Exchange...
  • It can be very useful to create additional calendars in Exchange. For example, if you want to publish your office hours on the Internet without publishing any other details of your personal schedule. In this case, you can create a separate calendar listing only office hours and publish that...
  • Create an email signature for later inclusion in email messages with Apple Mail using the following instructions. On the menu bar at the top of the screen, click Mail and then click Preferences from the drop­down menu. A window will appear. Click the Signatures button at the top of the...
  • You can store your own contacts on the Exchange server and access them from multiple programs (e.g., when you create a contact using your iPhone, you can look up the contact later using Outlook 2011). How to Create a contact Outlook Web App Outlook 2016 Outlook 2013 Outlook 2010...
  • You can easily create email folders to organize your email messages. Please note that email messages can only be stored in one folder at a time. How to create folders Outlook Web App Outlook 2016 Outlook 2013 Outlook 2010 Outlook 2011 Apple Mail (uses "mailboxes" instead of...
  • When you add an Exchange account using ActiveSync on an Android phone, some phones will begin forwarding a copy of every SMS message (e.g., text message) that the phone receives to your email account. This feature will vary from phone to phone. To disable this feature: On the phone, open the...
  • This chart compares the features of Apps at UMass Amherst: Google Mail & Calendar, Microsoft Exchange email & calendaring, and UMail as of January 6, 2015. Apps at UMass Amherst is a customized version of Google’s popular suite of online collaboration tools designed especially for...
  • You can use various email programs to automatically include a signature (usually including your name and contact information) at the end of your email messages. Email signatures are specific to the program in which you create them. For example, it is not possible to create an email signature in...
  • In summer 2013, the UMass Amherst Information Technologies (UMass Amherst IT) upgraded faculty and staff currently using Exchange email and calendaring from version 2007 to version 2010. We performed this upgrade to stay current with the latest improvements and security updates from Microsoft. ...
  • Overview Exchange allows you to to set automatic replies to incoming email. Automatic replies are especially useful if you are on vacation or otherwise unable to respond to your incoming email. Automatic replies are sent by UMass Amherst IT's Exchange server not your email program. Once you set...
  • What is Exchange? Exchange is a modern, enterprise-class email and calendaring platform developed by Microsoft. Exchange provides: A large-scale calendaring solution, which enables users to schedule meetings, conference rooms, and other resources within and across departments. A robust and...
  • This Quick Guide provides information about the basic email and calendaring functions for Exchange in Outlook 2010. Note: You will need to enter your UMass Amherst IT Account NetID and password to access the Hoonuit (previously Atomic Learning) videos demonstrating these functions. Email...

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