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Email Forwarding and Issues Receiving Messages - DMARC

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Some email senders (typically businesses, financial, or governmental institutions) put limitations on their messages using an email authentication protocol called DMARC (Domain-based Message Authentication, Reporting and Conformance). This authentication protocol can check if a message would be automatically forwarded, and prevent it from being delivered in the first place - and is often used to prevent the spread of phishing scams.

However, if you are automatically forwarding your email to another account, this may also prevent you from receiving legitimate messages. Examples include:

  • Messages from a bank or financial institution
  • Messages from a governmental institution, or from a .gov address
  • Messages sent for authentication purposes (multi-factor authentication, identity confirmation)

If you believe you are not receiving these types of messages or similar, and you are automatically forwarding messages to another account, we recommend turning off email forwarding.

Note: Forwarding university email to your personal email account may be a violation of the Information Security Policy due to insufficient protections on the information being sent (e.g. student records, communications with or about students, research data, etc.) and may also bring your personal email into scope of legal requests for university-related records.

For more information on data management, see Information Management and Storing University Data.