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Email Filtering and Junk Mail - Avoid Missing Messages

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An important part of training the algorithms email services use to detect junk messages is to check your junk/spam folder regularly and mark legitimate messages as not junk. We also recommend adding the junk/spam folder to your favorites to more easily check regularly. 

Mark messages as not junk

Outlook Web App (outlook.office.com)

  1. View your Junk Email folder by clicking Folders on the left side of the window, and then Junk Email
    Selecting Junk Email folder in outlook on the web
     
  2. Right click a message and select Security, then click Mark as not junk.
    Selecting Not Junk on a message
     
  3. (Optional) To add the Junk Email folder to your favorites, right click the Junk Email folder on the left side of the window, and then click Add to Favorites.

 

Outlook Desktop App for Windows or Mac OS

  1. View your Junk Email folder by clicking Junk Email on the left side of the window. Note: You may have to click your email account in the left side of the window first to view folders under it. 
    Selecting junk email folder in outlook desktop
     
  2. Right click the message.
    • Windows: Select Junk, and then click Not Junk.
      Marking as not junk in outlook desktop
       
    • Mac OS: Select Junk Mail, and then click Mark as Not Junk. 
      marking as not junk on mac
       
  3. (Optional) To add the Junk Email folder to your favorites, right click  the Junk Email folder on the left side of the window, and then click Add to Favorites.

 

Google Mail

  1. Under Categories on the left side of the window, click More.
  2. Click the Spam category.
  3. Right click a message and click Not spam

 


 

More about email filtering and avoiding missed messages

Outlook Web App (outlook.office.com)

 

Outlook Desktop App for Windows and Mac OS

 

Google Mail