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Conversation View in Exchange Outlook Web App (OWA)

Conversation view is how your email messages are displayed in Outlook Web App (OWA) by default. Learn more about OWA Conversation view from Microsoft.

Disable Conversation View for a Single Folder in OWA

It is not possible to disable Conversation view for all of your email folders in OWA at once. You can only disable Conversation view for one email folder at a time. If you have many email folders, you may want to use Outlook Web App Light, which does not include the Conversation View. See “How Do I Avoid Conversation View Entirely?” below.

  1. Log into OWA in a Web browser. After you log in, you will see a list of your mail folders at left and a list of email messages in the middle.
  2. Click the folder for which you would like to disable the Conversation view. The folder's name will be highlighted and you will see the messages in the folder in the middle of the window.
  3. In the middle of the window, above the list of your email messages, click View. The Group by Conversations menu will appear.
  4. In the Group by Conversations menu, clear the Use Conversation check box. Conversation view is now disabled for this folder. Conversation View in OWA will remain disabled for this folder until you re-enable it. Note: If there is no check box next to Use Conversations, Conversation view has already been disabled for the folder that you selected in Step 2.

How Do I Avoid Conversation View Entirely?

Outlook Web App Light omits some of the features present in the full OWA, including Conversation View.

Go to the OWA login page. Click the check box Use the light version of Outlook Web App and log in. This will log you into Outlook Web App Light. Each email message will be listed individually rather than by conversation.