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Access UMail with Outlook 2011 (Macintosh)

As of Fall 2013, all undergraduates use Apps at UMass Amherst for their University email. 

UMail will be retired in 2019 as it has reach end-of-life and will no longer be supported. Graduate students can switch to Google Mail in spring 2019. Faculty and staff will receive additional information in summer/fall 2019.

These instructions describe how to set up UMail on Microsoft Outlook for Mac 2011.

  1. Connect to the Internet, then open Outlook 2011:
    Note: If you are not connected to the Internet, you will still be able to configure your UMail account on Outlook using these instructions. You will be unable to verify that the process has completed successfully until you go online to access your email.
    • If this is the first time you open Outlook 2011, the Welcome to Outlook for Mac window will open automatically. Click Add Account, then click E-mail Account. The Accounts window will open and a panel will appear where you can begin entering your account information.
    • If the Welcome to Outlook for Mac window does not open automatically, once the program has launched, on the Mac Menu Bar, go to Tools > Accounts... to open the Accounts window. Then, on the Accounts window, click the plus sign (+) at bottom, left and select Other email.... A panel will appear where you can begin entering your account information.
  2. In the Accounts window:
    • In the E-mail address: field, enter your UMail Address (e.g., yournetid@umass.edu), then click inside the Password field (leave it blank). A new set of fields will appear where you can enter the rest of your account information:
      Note: We do not recommend that you set up Outlook to remember your password.
    • In the User name: field, enter your IT Account NetID.
    • From the Type: drop-down menu, select IMAP if it is not already selected.
    • In the Incoming server: field, enter mail-?.oit.umass.edu, where ? is the first letter of your NetID. For example, if your NetID starts with the letter J, enter mail-j.oit.umass.edu.
    • Under the Incoming server: field, check the box next to Use SSL to connect (recommended). The number shown in the field above will automatically change from 143 to 993.
    • In the Outgoing server: field, enter mail-auth.oit.umass.edu.
    • Under the Outgoing server: field, check the boxes next to Override default port and Use SSL to connect (recommended), then change the number next to the Outgoing server: field from 25 to 465.
  3. Click Add Account. You will return to the Accounts window and after a few seconds, an Account Information window will open, prompting you for your IT Account password. Enter it and click OK. You will return to the Accounts window.
    Note: We do not recommend that you set up Outlook to remember your password.
  4. In the Accounts window:
    • In the Account description: field, enter a name for your account (e.g., "My UMail", or "Office UMail").
    • In the Full name: field, enter your name.
      Note: This name will appear in the From field of your outgoing messages.
    • Under the Outgoing server: field, select More Options. The Settings for: mail-auth.oit.umass.edu window will open.
    • From the Authentication: drop-down menu, select Use Incoming Server Info, then click OK.
  5. When you are finished entering your account information, close the Accounts window to finish creating your account. You will return to the main Outlook screen.
  6. In Outlook, under Inbox (at left), click the account name that you entered previously. After a few seconds, an Account Information window will open, prompting you for your IT Account password. Enter it and click OK. Outlook will then retrieve and display your email messages.
  7. To check your outgoing mail settings, try sending a message to your UMail address. The message should appear in your Outlook 2011 Inbox within seconds.
  8. Congratulations! Outlook is now configured to send and receive messages with your UMail account.