About Two-Step Login

What is Two-Step Login?

Two-step login adds another level of security to your account by using a second device of your choice to finish logging in. When you log in to a service using two-step login, you confirm your identity using a code from a second device.

 

Why is UMass Amherst using Two-Step Login?

Cybersecurity attacks have become increasingly sophisticated and widespread. While a strong password is your first line of defense, a second layer of security to verify the identity of anyone logging in as you protects your information and university data more. Two-step login is rapidly becoming a standard security practice for universities and other institutions.

 

What Authentication Methods Can I Use?

Currently, two-step login systems used at UMass Amherst can be configured to use mobile app notifications, codes received via SMS, or codes received via phone call. 

Other options are available for members of the university community who cannot use a mobile device or phone.

 

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Troubleshooting & Improving Your Login Experience

How Do I Manage Authentication Method?

Adding multiple authentication methods and setting your preferred method can improve your login experience. More information

What if I do not have a second device?

Two-step login systems used at UMass Amherst can be configured to use codes received via phone call or SMS, and physical security tokens.

Contact an IT administrator in your area or IT User Services for help with a physical security token.

 

What if I do not have access to my registered authentication device?

Setting up multiple authentication methods can help avoid problems due to lost or unavailable devices.
If you need to log in and do not have access to any of your authentication devices, please contact IT User Services for assistance.

If you have lost your authentication device, remove it from the list of enrolled devices at mysignins.microsoft.com/security-info as soon as possible.
Contact the IT Service Desk for assistance if necessary.

 

Will I have to provide a second factor every time I log in to a multi-factor enabled service?

Not necessarily. Speed up your login experience by selecting Remember me for 30 days when logging in on devices you do not share with anyone. You may still need to complete the two-step login process on other devices or in other applications.

For more information, see Two-Step Login: Log in Faster. 
 

 

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Important Information for International Students & Travelers

• International students and university community members who are currently abroad or plan to travel are strongly advised to install and use the Microsoft Authenticator mobile app for the most reliable and secure login experience. 
   
• Check your authentication device settings at mysignins.microsoft.com/security-info before traveling to make sure you are not relying on devices you won't have access to (or devices which will not have a cell data connection). 
   
• If possible, set up multiple authentication devices as a backup (e.g. both the mobile app and your phone number).