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Authentication Support Articles

  • Duo for Two-Step Login UMass Amherst uses Duo for two-step login (a.k.a. multi-factor authentication) for select campus services. Supported Countries: If you are abroad, phone callback and text messages (SMS) to international phone numbers may or may not be available. Country List For U.S. phone...
  • Summary On May 30, 2020 the commonly used Sectigo (Comodo) Root certificate, named AddTrust External CA Root certificate, expired. Applications that rely on an operating system’s list of trusted root certificates and most applications have not be impacted. However, some members of the campus...
  • What is Two-Step Login Powered by Microsoft?  Two-step login powered by Microsoft is a two-step login solution that strengthens your login experience and ensures your account and personal information remain secure. UMass Amherst currently uses two solutions, Microsoft and Duo, for access to campus...
  • What is two-step login? Two-step login, also known as multi-factor authentication, increases security by requiring more than one step to confirm your identity when logging in to computer systems, applications and networks. UMass is implementing Duo (a multi-factor authentication service) on...
  • Follow the links below to find support articles for common issues you may have with Duo two-step authentication. General Help Duo Support Add a New Device Use Append Mode How and why do Duo Mobile users mark a Duo Push as fraudulent? Duo Mobile App Troubleshooting Duo Push notification issues...
  • */ Two-step login (a.k.a. multi-factor authentication) through Duo provides additional security when you log into select UMass services. Two-step login requires you to sign in normally with your NetID and password, then prompts you to verify your identity by sending a confirmation to another...
  • Tips for Microsoft Two-Step Login Get the App Speed up your login experience by tapping an app notification, rather than entering a code.Download the app for Android or iPhone/iPad, and follow the instructions to get started.    Reduce Two-Step Login Requests - Remember Me Check the box for "...
  • Duo for Two-Step Login UMass Amherst uses Duo for two-step login (a.k.a. multi-factor authentication) for select campus services. Supported Countries: If you are abroad, phone callback and text messages (SMS) to international phone numbers may or may not be available. Country List For U.S. phone...