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Principles

IT Strategic Plan 2021-2025

Our strategic plan is driven by our mission and guiding principles.

three overlapping diamond shapes that make an arrow with text Create Connect Deliver

IT advances UMass Amherst’s positive impact on the commonwealth and the broader society today and into the future.

  • To deliver essential, adaptive, and customer-focused technology services.
  • To connect systems, people, and ideas.
  • To create new solutions, relationships, and communities.

 

We seek to provide user-centered technology services with our students, faculty, and staff in mind:

  • An agile technology portfolio to support on-site and remote delivery of courses, research, and university operations.
  • Technology to build a diverse, accessible, and inclusive campus
  • Data-driven IT service management
  • Operational ​excellence, ​continuous improvement & ​digital transformation.​