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Information Technology

Spring 2021: What's New from IT?

January 28, 2021

Whether you are returning to campus or continue to teach, learn, or work remotely, UMass Amherst Information Technology (IT) welcomes you back. Here are a few changes and updates you may find useful as you start the spring semester.

For more resources, see the Spring 2021 Technology Resources homepage.

doodle of a phone receiving wifi

Get Connected On Campus - New Instructions for iPhone/iPad

UMass Amherst's updated secure and encrypted on-campus wireless network, eduroam, works the same as always - but there are some changes to the configuration process for iPhone, iPad, and iPod Touch devices. Check out our detailed instructions for setting up your devices, or watch the video:




doodle of printed pages

On-Campus Contactless Printing - New Options & Locations

Contactless color and grayscale printing is now available for on-campus students at several locations across campus. Appointments will no longer necessary for printing at any of these locations for spring 2021. On-campus printing locations and full instructions (updates coming soon)

Planned printing locations for Spring 2021: 

Color or Grayscale/BW:

  • Science and Engineering Library (SEL), located in the Lederle Graduate Research Center (LGRC) Lowrise first floor lobby by the cafe 
  • W.E.B. Du Bois Library (coming soon)

Grayscale/BW only:

  • Campus Center in the lower level Concourse near the ATM
  • Commonwealth Honors College room 160



doodle of a cc icon

Read Along - Automatic Transcriptions Available in Zoom

Zoom at UMass Amherst now includes the option to display automatically generated live captions. This feature must be enabled by the meeting host.

To turn on Live Transcript in meetings you host:

  1. Click the CC icon on the right side of the control bar at the bottom of the  Zoom window
  2. Click Enable Auto-Transcription

To change settings for the display of captions as a meeting participant, hover over the CC icon and click the small up arrow. 



doodle of a laptop with floating windows

Windows Virtual Desktop Reorganized

Windows Virtual Desktop (WVD) at UMass Amherst is a virtual workspace where students, faculty and staff can access specialized software remotely, on their own devices. For spring 2021, software on Windows Virtual Desktop is now available via two "UMass Classrooms." 

Learn more about spring 2021 WVD changes, browse the Software List, or request access



doodle of a box, with an arrow going to a cloud

Secure Online Storage Service Transition Announced - Box to Be Retired in 2021

Box Secure Online Storage, UMass Amherst’s legacy online file storage and sharing service, will be retired in 2021 due to vendor-driven changes, including a dramatic cost increase and the end of the unlimited storage offering. 

Box remains available for the remainder of the 2020-2021 academic year, and IT teams will work with faculty and staff to prepare to smoothly transition to another online storage platform during this time. 

More about Box retirement and secure online storage service transition | Online storage services at UMass Amherst