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  1. Administrative Voicemail Trouble

    please call the Voicemail office at 577-4357 or email voicemail@umass.edu. Message Waiting Indicator ... or deleted). Message waiting indicator will not come on: Please call the Voicemail office at 577-4357 or email voicemail@umass.edu. Message waiting indicator will not go out: Before calling our office for troubleshooting, please ...

  2. Voicemail Help

    Accessing the University Voicemail System Adding, Changing or Deleting Voicemail Services Diversion to Voicemail "Follow me" to Voicemail Mailbox Descriptions and Costs Message Waiting ... Transfer a Call Directly into Another Person's Mailbox Voicemail System Flowchart (see link ...

  3. "Follow-me" to Voicemail

    callers go directly into your voicemail without ringing your extension.                               ... extension) To de-activate: # 2 # Follow-me to Voicemail To activate: Dial * 2 * 51000 # To de-activate: Dial # 2 # ...

  4. Out-of-Office Voicemail Greeting

    Follow system prompts to record and save. Once activated, the voicemail system will alert you that you ...

  5. Standard Voicemail Greeting

    record your name as your standard greeting). After you log in to your voicemail, you can change your ...

  6. Voicemail Shortcuts & Quick Tips

    Short Cuts & Quick Tips Here are some tips to help you while you are in the University Voice Mail System: A new voice mailbox will not be able to receive messages until it is setup by the user You can press the # key at any time to skip a user's ...

  7. Voicemail Message Waiting Indicator

    Administrative phones on campus come equipped with a message waiting indicator (MWI) to inform subscribers that they have new messages in their voice mailboxes. This light should only be lit if you have new messages that have not been heard, or other mess ...

  8. Voicemail Security Code

    You select a security code when you set up your mailbox. Security codes must be at least 6 digits long. If you lose your security code, the Voice Processing Office has no way to retrieve it for you. There is a $15 service charge for resetting a security c ...

  9. Setting up your new Voice Mailbox

    Your new voice mailbox will NOT be able to receive new messages until it is set up You should receive notification and instructions via email for your new voice mailbox within 48 hours of your NetCom Rep sending a Voicemail Service Form to NetCom This notification consists of your mailbox number, ...

  10. Transfer a Call Directly into Another Person's Voice Mailbox

    To transfer a call directly to another person's voice mailbox without ringing their phone first, follow the appropriate instructions below. From a phone with voice mail: Press Access 2 button to put the caller on hold Dial 5-1000 Press * to back out ...

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