Standards & Operating Procedures

IT Accounts & Passwords

A description of the causes and process of disabling an account.

The lowdown on IT Account eligibility, fees, and addresses.

Strength requirements for all IT Account passwords.

This policy is designed to formalize the use of electronic mail for official University of Massachusetts Amherst communications.

Policy governing the use of official and unofficial email distribution lists.

An outline of efforts at UMass Amherst to comply with the Higher Education Opportunity Act.

IT's credential management policies, in compliance with the InCommon membership agreement.

Policy regarding the use of the UMass Amherst wireless network.

An outline of the conditions and contingencies regarding long distance calling on University telephones.

Procedures for non-payment of services.

This policy establishes responsibility for the repair, maintenance, and installation of network communications systems.