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Technology Resources Homepage What's New from IT Get IT Help
The technology resources listed on this page are designed specifically for campus community members who will live on campus this fall.
Your Account & Accessing IT Services
Your NetID and password serve as your primary credentials at UMass Amherst, giving you access to the many services and features available to you, including SPIRE, email, campus networks, and more.
You can change your password in SPIRE, or get in touch with IT User Services.
Get Connected
Fast and convenient wireless network access is available across campus, including all residence halls. Members of the campus community are strongly encouraged to connect to the university's secure wireless network, eduroam.
UMass Amherst IT also provides tips for improving wireless connections while working and learning from home.
- Wireless Network Access
- Set up eduroam on Windows, Mac OS, iOS, Android, and more
- Quick Facts & Tips for Improving Internet Connectivity
- Wireless: F.A.Q.
Technology Help and Support
Software & Technical Support
- Browse the IT Support Center for solutions to many technology problems.
- Can't find an answer? Get in touch with IT User Services for further assistance.
Hardware Support & Repairs
The UMass Amherst IT User Services Repair Center offers maintenance and repair services for supported Apple, Dell, and Lenovo computers and devices.
See a list of supported devices and updated information about how to get assistance from the Repair Center.
Hardware Buying Guides
UMass Amherst IT provides buying guides and recommendations for incoming students and staff, with guidelines on devices and configurations that work best on campus.
Recommended & Minimum Computer Configurations
Cyber Safety & Security
Learn more about common scams and phishing schemes - and how to report incidents if you ever encounter them. When receiving suspicious messages or messages from unknown senders, UMass Amherst IT recommends that you:
- Verify the identity of anyone who requests your personal information. Never provide financial data or other personal information in response to an email or on a distrusted site or form.
- Report these messages to itprotect@umass.edu.
More Cyber Security Information
- Security Center
- Protect Yourself Against Phishing Scams & Identity Theft
- Phishing: Fraudulent Emails, Text Messages, Phone Calls & Social Media
- Fresh Phishing Scams on Campus
- Report Phishing Scams
- Use Antivirus
- Data Security Incidents: Prevention & Response Procedures at UMass Amherst
Computer Classrooms
Assistive Technology Resources
The Assistive Technology Center (ATC) offers instruction, training, and support for assistive technology tools to members of the campus community. It also provides a catalog of assistive technology resources and tools, as well as accessibility resources, support from staff, and more.
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