Activating your account

If you have never logged into DocuSign, you will need to activate your account by following the instructions below.
Note: DocuSign accounts are free for faculty and staff under the enterprise license obtained by the university. 

1. To activate your new DocuSign account, go to: https://account.docusign.com/.
2. On the first screen, enter your email address in the format "NetID@umass.edu" and click Continue.
   
3. On the next screen, log in with your regular NetID and password.
   

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Logging into DocuSign

Once you have activated your DocuSign account, you may log into DocuSign via one of three ways:

DocuSign Login Screen

1. In a browser, navigate to https://account.docusign.com/
2. On the first screen, enter your email address in the format NetID@umass.edu and click Continue.  
   Note: Please do not use your departmental email address. This may result in you creating a personal, free account, which will be limited in function and not associated the university.

3.   On the next screen, log in with your regular NetID and password.

4. Once logged in, you should see the UMass Logo with your profile picture on the top right of the page.

UMass Login (UMass SSO login)

1. If you have already activated your DocuSign account, log in with your regular NetID and password through the university SSO portal.

DocuSign’s Homepage

1. In a browser, navigate to the DocuSign Homepage
2. Click "Log In" in the upper-right corner of the screen, then follow the log in steps listed in the previous "How to Activate Your Account" section.

 

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How to access UMass Amherst IT DocuSign training materials

To access the official training materials used by UMass Amherst IT during DocuSign workshops:

1. Log out of any personal Google account you may be using.
    Note: You will not be able to access any of these materials while logged in under a personal account. 
2. Go to apps.umass.edu and log in with your NetID and Password

3. Navigate to the UMass DocuSign Training Google Drive
4. Choose your presentation containing pre-recorded video training

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Support & resources

For any questions, please email it@umass.edu.
Note: Please put "DocuSign" in the subject line so your request will be forwarded to our group more efficiently.

Additional DocuSign resources can be found at: 

DocuSign Knowledge Market - Helpful for finding out more about use cases & best practices

DocuSign University - Offers many training & certification opportunities

DocuSign Community - Contains questions & answers from customers

DocuSign Accessibility Statement - DocuSign's official ADA compliance language