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Next-Gen Calling & Legacy Phone System Feature Comparison

  gray desk phone Teams logo

Legacy Phone System

Teams Calls

Make and receive calls to and from both university and non-university numbers Yes Yes
Program Speed dials for frequently called numbers Yes Yes
Make a conference call Yes

Voice only


Voice or video

Accept a second call Yes

Available on request

Create a custom out of office greeting Yes Yes
Read or listen to your voicemails from any device Limited

Online audio playback only


Voicemails automatically converted to text,
read or listen on the web or in the app on any device

Set up call forwarding to voicemail or other numbers Limited

You must be on campus to program from
your phone or open an IT support ticket


Set up your own answering rules, with many more
options available on the web or in the app on any device.

Search for and call university community members by name No Yes
Make and receive calls from any device, anywhere No Yes
Move calls easily between your devices No Yes
Text to speech greetings No Yes

Type (rather than record) a greeting for callers to hear

Switch to video or continue conversation with text chat with university community members No Yes
Accessibility features No Yes

Live captions, voicemail transcription, screen reader support, and other accessibility features

Collaboration tools No Yes

In addition to call, meet and chat options, enhance collaboration with file sharing, team notebooks, task tracking and much more all within Microsoft Teams. Learn more



Learn more about the Next-Gen Calling project