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Next Generation Calling: Campus Phone System Upgrade

  • Overview

    A new, next generation phone service will replace the aging campus phone system in 2022. The new service, powered by Microsoft Teams, provides a superior user experience and is strategically aligned with campus targets for efficiency and effectiveness and delivery of IT services.

    • Faculty and staff will keep their UMass Amherst phone numbers, which will be available on campus or remotely.
    • Phone calling will be added to Microsoft Teams, a platform that is already in use at UMass Amherst and available through Microsoft 365 for most computers and mobile devices.
  • dialing a number in Teams callingmicrosoft teamsMicrosoft Teams Calls Frequently Asked Questions



Features & Benefits

Superior, convenient user experience 

  • Make calls and check your voicemail from most devices anywhere.
  • Your campus phone number travels with you. 
  • Seamlessly integrate your phone, email, calendar, and storage for better communication and collaboration.
  • Faster deployment of new features.
  • More efficiencies as legacy hardware is retired, and voice and data networks converge. 

Other service offerings

  • Emergency calling and contact centers remain available in the new environment. 




  • Winter 2021

    • Planning for a new unified communications system is formalized. 
    • Project team is formed. 
  • Spring & Summer 2021

    • Bid process for a new vendor starts.
  • Fall 2021

    • Technical discovery and assessment of the campus communications environment.
    • Request for proposals submitted to UMass Procurement.
  • Spring 2022

    • Bid awarded.
    • Implementation starts. 




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