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Planned Maintenance: Printer Connectivity in Boyden Gymnasium, Football Performance Center – Tues., 01/18

January 13, 2023

On Wednesday, January 18, 2023, from 7-8 AM, printer connectivity in Boyden Gymnasium and the Football Performance Center may be temporarily interrupted while UMass Amherst Information Technology (IT) performs network maintenance. Wireless/wired internet connectivity will not be affected.

While minimal impact is expected, we recommend that members of the campus community who work in those buildings:

Issues Affecting Some University-Owned Windows Computers - Fri., 1/13

January 13, 2023

UMass Amherst Information Technology is aware of an issue affecting some university-owned Windows computers starting Friday, January 13, 2023, which may cause problems with the taskbar, desktop shortcuts, and the ability to launch Office apps. 

Thank you for your patience. We are working to resolve this issue as soon as possible.  

If you are experiencing other issues accessing UMass Amherst services, please contact the IT Service Desk at or 413-545-9400. 

IT Authenticated SMTP Service For Outgoing Email to be Retired - Tues., 01/17

January 9, 2023

UMass Amherst Information Technology (IT) will be retiring the UMass IT authenticated SMTP service for outgoing emails ( on Tuesday, January 17th, 2023. Users of this service should use SMTP settings from Google or Office365 going forward. Both Google and Office365 SMTP require clients that support Modern Authentication - Basic Authentication is no longer supported.

Here are actions you can take now to avoid service interruptions:

Planned Maintenance: SPIRE & Other IT Services Unavailable – Thurs., 01/12

January 5, 2023On Thursday, January 12th, 2023, from 6-10 PM, many services including SPIRE, UMass Amherst email (Microsoft and Google), campus internet connectivity (eduroam/wired access), Virtual Private Network (VPN), and other services will be unavailable while Information Technology (IT) performs important maintenance. This maintenance is necessary to ensure the smooth operation of university services during the Spring 2023 semester.   Impacted Services:

RESOLVED: Blackboard Grade Submission Issues - Tue., 12/27

December 27, 2022

10:58 a.m.

The grade submission issues reported earlier have been resolved. Instructors can now import grades from Blackboard into SPIRE.

8:20 a.m.

UMass Amherst Information Technology (IT) is currently investigating issues related to grade submissions from Blackboard to SPIRE. Instructors may get an error when attempting to import grades from Blackboard in SPIRE. Grades submitted from Blackboard since Saturday, December 24, 2022 at 8 a.m. may not appear in SPIRE at this time. More updates will be posted as they become available.