Update 11 p.m., Sun., 7/26:
As of 11 p.m. on Sunday, July 26, issues related to creating and updating accounts and group membership reported earlier are now resolved. UMass Amherst campus community members are now able to update passwords and accounts as usual.
Thank you for your patience. If you continue to experience issues with passwords and accounts, or need help with other IT services, please contact the IT Service Desk: [email protected] or 413-545-9400 Option 1. More ways to get tech help.
Originally posted 9:30 a.m. Fri., 7/24:
As of 9 a.m. on Friday, July 24, UMass Amherst Information Technology is investigating issues with creating and updating accounts and group membership. UMass Amherst community members resetting their password or creating new accounts may be temporarily unable to access some services. If possible, avoid resetting passwords until further notice.
Thank you for your patience as we work to resolve this issue. For more information and further updates, see the News section of the IT website.
If you are experiencing other issues accessing IT services, please contact the IT Service Desk: [email protected] or 413-545-9400 Option 1. More ways to get tech help.