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Planned Maintenance: Helio VPN Migration - Wed., 04/03, 5-6 p.m.

April 3, 2024

On Wednesday, April 3rd, from 5-6 p.m., UMass Amherst Information Technology (IT) will migrate the Helio Virtual Private Network (VPN) tunnels to new equipment. During the migration, campus users of the Tableau service at may experience a disruption.


  • Connectivity to the Tableau service at will be interrupted during the maintenance window.
  • Campus users may need to re-establish connections after the maintenance window.

Users can report issues related to this maintenance to the IT Service Desk at or 413-545-9400.