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Unexpected ServiceNow Message Issues - Fri., 3/22

March 22, 2024

Earlier this morning, some campus community members were inadvertently included on a ServiceNow ticket. When this ticket was closed, it resulted in a number of messages and the creation of additional ServiceNow tickets.

You may have received a message that included the subject line including "NEW: PDF Bundle Attached, For Wide Sharing]Seven Books of the Dalai Lama Wisdom  &Compassion Series & A Book on Zen."

  • If you have received these messages, please disregard them, and do not reply.
  • If your area has seen ServiceNow tickets created due to these messages, please mark them as cancelled to avoid sending additional messages.

We apologize for any disruption this may have caused.
UMass Amherst Information Technology is investigating the cause of the initial issue. Please check the news section of the IT website for further updates and information.