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Planned Print Server Upgrades to Affect IT, EDS Clients – Mon., 10/23 & Fri., 10/27, 9:30-11 a.m.

October 19, 2023

On Monday, October 23, 2023, from 9:30-11:00 a.m., and on Friday, October 27, 2023, from 9:30-11:00 a.m., University of Massachusetts Information Technology (UMass IT) will be performing planned maintenance to upgrade print servers. Only printing access will be affected during this maintenance window.

Upgrades will happen on Monday for UMass IT, and upgrades will happen on Friday for Enterprise Desktop Services (EDS) Clients.  An email with more information has been sent to clients’ department heads and chairs.

Affected Services

  • You will not be able to print during the maintenance window.
  • Once the maintenance is complete:
    • You may need to restart your computer.
    • Connections between computers and certain printers and/or specialized devices may need to be re-established.
    • IT support teams may need to check, reconnect impacted devices, and re-establish connections to certain printers.
  • Report issues related to this maintenance to Enterprise Desktop Support at eds@umass.edu or 413-545-4048.

Thank you for your patience as upgrades increase the resilience of our IT infrastructure and strengthen protections for the campus technology environment.