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Legitimate Email Messages Miscategorized as Spam in Google Mail: IT Working to Address Latest Issues & Steps You Can Take Today

February 27, 2023

Members of the campus community using Google Mail report an increased number of legitimate emails miscategorized as spam. UMass Amherst Information Technology (IT) is working to address this issue with urgency.

Planned Maintenance: Network Connectivity Interruption in John W. Olver Design Building – Wed., 3/8

February 27, 2023

On Wednesday, March 8, 2023, from 7 to 9 a.m., UMass Amherst Information Technology (IT) will perform network reconfiguration in the John W. Olver Design Building.

UPDATE: SPIRE Available After Planned Maintenance - Sun., 2/19

February 19, 2023

Sunday, February 19, 2023
The scheduled maintenance was completed ahead of schedule. SPIRE is now available. 

Monday, February 13, 2023
SPIRE, UMass Amherst’s student information system, will be unavailable from 8 a.m. on Saturday, February, 2023 to 3 p.m. on Monday, February 20, 2023,  while Information Technology (IT) performs scheduled maintenance. 

Zoom Account Issues Reported - Thurs., 2/16 - Fri., 2/17

February 17, 2023

Some members of the campus community reported issues with their Zoom accounts starting Thursday, February 16 through Friday, February 17, 2023. If your account was impacted, you may have experienced one or more of the following:

Repointing MX Records from 49 Email Domains - Sun., 2/19

February 16, 2023

On Sunday, February 19th, 2023, UMass Amherst Information Technology (IT) will re-point the MX records from 49 email domains from our on-premises mail servers to Office 365. The re-pointing project has allowed for the correct setup of SPF and DKIM records on all of these domains.

Members of the campus community should not notice any impact related to these changes.
For troubleshooting mail receipt issues outside of this work, reach out to IT User Services at or 413-545-9400.