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Information Technology


Changes to Adobe Product License Requests

October 26, 2023

Between May and August 2023, University of Massachusetts Amherst Information Technology (UMass IT) sent multiple email notifications to faculty, staff, and students with access to Adobe products through the University of Massachusetts contract with Adobe. The series of emails notified Adobe users of important actions to take as the result of significant changes made by Adobe to the licensing available to UMass Amherst.

RESOLVED: Intermittent SPIRE Connection Issues - Thurs., 10/26

October 26, 2023

UPDATE: As of 3:15 p.m. on Thursday, October 26, 2023, UMass Amherst Information Technology (UMass IT) is reporting the intermittent connection issues with SPIRE have been fixed.

As of 10:30 a.m. on Thursday, October 26, 2023, UMass IT is reporting and investigating intermittent connection issues with SPIRE, where some users may be unable to log into the student information system and others are redirected to another login window.

RESOLVED: University Managed Apple Devices Require Network Configuration - Tues., 10/24

October 24, 2023Update, 10/24

As of 4:55 p.m. on Tuesday, October 24, 2023, the configuration issue affecting some university-managed Apple devices has been resolved.

RESOLVED: Password Reset & Login Issues - Mon., 10/23

October 23, 2023Update, 10/23

As of  2:23 p.m. on Monday, October 23, 2023, the SPIRE password rest issue has been resolved.

RESOLVED: Moodle Availability Issues Reported - Mon, 10/23

October 23, 2023Update, 10/23