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SPIRE Unavailable from 5:00 p.m. - Fri, 10/2

October 2, 2015

SPIRE will be unavailable beginning at 5:00 p.m. on Friday, October 2, 2015 until approximately 9:00 a.m. on Saturday, October 3 while we perform routine maintenance. If you experience problems with SPIRE after this maintenance window, please clear your browser's cache before contacting the IT Help Center during normal business hours (Monday - Friday, 8:30 a.m. - 4:45 p.m.). 

Update on Campus Network Performance

September 28, 2015

Since the start of the academic year Information Technology User Services (413-545-9400 or received approximately 1,015 requests from students about a range of campus networking concerns (such as connection issues or network slowness). We understand the importance of networking services to all of our campus community members and are working to resolve all reported issues. While working on the reported issues we have also been actively adding capacity and adjusting our campus systems and controls.

Change Your UMass Amherst IT Account Password Today

September 28, 2015

In the coming weeks and months, we will be tightening controls and enforcing periodic password changes on IT Account NetIDs. To support this, please change your IT Account NetID password if you have not done so in the past year. It is extremely important that you also register an additional non-UMass email address in SPIRE to allow you to remotely reset a forgotten or expired password. Note: If you do not register an additional email address in SPIRE, you will need to come to IT User Services to reset an expired password.

New IT Computer Classroom Available in LGRC Lowrise

September 23, 2015

A new IT Computer Classroom is now available for use in Lederle Graduate Research Center Lowrise A210. The classroom can be reserved for class time and used as a study or homework space when it is not in use by a class.

The LGRC A210 computer classroom hours are Monday - Thursday from 9:00 a.m. - 8:00 p.m. and Fridays from 10:00 a.m. - 2:00 p.m.

Campus Wired & Wireless Connections: Slow Response Issues Reported

September 17, 2015

We are currently receiving reports that access to websites, services, and other online resources may be delayed when using campus wired and wireless connections. We are investigating the issue and will post updates as they become available