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Scheduled Maintenance: Delays in Password Changes - Wed., 8/31, 5 - 6 p.m.

August 29, 2016

Password changes requested between 5:00 p.m. and 6:00 p.m. on Wednesday, August 31, 2016 will be temporarily delayed while UMass Amherst Information Technology completes system maintenance. If you change your NetID password or update your personal information  in SPIRE between 5:00 p.m. and 6:00 p.m. on August 31, these changes will take effect only after 6:00 p.m. During the maintenance window, please use your old password to access IT services (e.g., UMail, Apps at UMass Amherst, Moodle, Blackboard Learn). Thank you for your patience. 


UPDATE: Email Delivery Delays - Mon., 8/15

August 17, 2016

August 17, 2016, Noon: All outbound email has been delivered and there are currently no delays or restrictions on message delivery to UMass and non-UMass email addresses.

Starting at 8:00 a.m. this morning (Monday, August 15, 2016), we are experiencing email delivery delays affecting outgoing messages to some external email providers. Messages from UMass Amherst email accounts sent to select non-UMass email services may be temporarily delayed in the next 48 hours.

Scheduled Maintenance: Online Help Request & Live Chat Unavailable- Wed. 8/17, 5:00 p.m. - 6:00 p.m.

August 15, 2016

The IT Online Help Request system and Live Chat will be unavailable on Wednesday, August 17, from 5:00 p.m. to 6:00 p.m. as part of a scheduled maintenance window. 

If you need tech help, please contact IT User Services at, visit the Learning Commons or call (413) 545-9400 from 8:30 a.m. - 5:00 p.m. We apologize for the inconvenience.

UPDATE: Campus Web Services Restored - Thu. 8/11

August 11, 2016

3:30 p.m.
The UMass website, IT website, and other campus websites that experienced issues today are now available. Please report any issues to Thank you for your patience.

UPDATE: Campus Email Services Now Available

August 11, 2016

Campus email services are now available following this morning's maintenance. If you experience problems with your email service, please contact IT User Services at 413-545-TECH (8324) or fill out an online help request.

1:00 p.m.

Campus email services have been restored.

11:00 a.m.