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Unplanned Service Interruption: Duo Two-Step Login - Weds, 12/15

December 15, 2021

On Wednesday, December 15, 2021, UMass Amherst Information Technology received reports of issues affecting access to services requiring Duo two-step login (including HRDirect).

The Duo service interruption appears to be caused by issues with Amazon Web Services (AWS) - so members of the campus community may experience intermittent issues accessing other services powered by AWS. 

Students to Use Two-Step Login for Email, Moodle, Other Campus Services - Mon., 1/3

December 9, 2021

Starting Monday, January 3, 2022, undergraduate and graduate students will use two-step login (a.k.a. multi-factor authentication or verification) to access email, Zoom, Moodle, Blackboard, and other IT and campus services. This two-step login solution is powered by Microsoft.

With two-step login, you verify your identity with your password, then you complete the login by using an app on your mobile device or a code sent to your phone via text / voice call. This process makes your account more secure and protects your personal information from fraudulent access.

Amazon Web Services Outage Causes Disruptions Across the Web - Tues., 12/7

December 7, 2021

Amazon Web Services or AWS, Amazon's cloud computing division, powers many sites and applications across the web. 

On Tuesday, December 7 around 11 a.m. EST, AWS experienced service issues including outages and slowness in the Eastern US. These issues may affect access to some university-supported services which are fully or partially powered by AWS. Currently, we are aware of interruptions to the Echo360 lecture capture service. 

Echo360 Lecture Capture Issues Reported - Tues., 12/7

December 7, 2021

On Tuesday, December 7, 2021 at approximately 11 a.m., Echo360, the lecture capture platform in use at UMass Amherst, started experiencing issues. This service disruption affects the entire United States region and impacts access, playback, engagement, authentication, and reporting, but not capture.

For the latest updates, see the the Echo360 service status page at https://status.echo360.com/

PeopleSoft Finance System Maintenance Fri., 11/19 - Sun., 11/21

November 21, 2021

To maintain regulatory compliance, the UITS Application team will be conducting scheduled maintenance on the Production PeopleSoft Finance System from 12 p.m. Friday, November 19 at through 8 p.m. Sunday, November 21  8:00 p.m.

During this time:

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