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Emergency Maintenance: SPIRE Issues - Tue., 3/22, Noon - 1 p.m.

March 22, 2022

SPIRE, the university's student records system, will undergo emergency maintenance between noon and 1 p.m. Tuesday, March 22, 2022 to address the issues reported earlier this week. Members of the campus community using SPIRE during the maintenance window may experience intermittent time-outs and interrupted sessions. 

UPDATE: Internet Service Provider Issues Resolved - Weds., 3/16, 2022

March 16, 2022

Update Weds., 3/16, 2 p.m.:

Previously reported issues affecting internet connectivity on campus have been resolved. 

Thank you for your patience. If you continue to experience issues accessing IT services, please contact IT User Services at or 413-545-9400.



Weds., 3/16, 11 a.m.:

Planned Maintenance: SPIRE Unavailable - Fri., 3/18 - Sun., 3/20

March 11, 2022

SPIRE, the university's student records system, will be unavailable from noon on Friday, March 18 through 8 p.m. on Sunday, March 20, while UMass Amherst Information Technology (IT) performs planned maintenance. If you are experiencing issues with SPIRE outside of the maintenance window, please contact IT User Services at 413-545-TECH (8324) or

Next Generation Phone Service to Replace Campus Phones in 2022

March 9, 2022

A new, next generation phone service will replace the aging campus phone system in 2022. The new service, powered by Microsoft Teams, provides a superior user experience and is strategically aligned with campus targets for efficiency and effectiveness and delivery of IT services.

RESOLVED: Azure Virtual Desktop Unavailable – Weds., 2/23

February 27, 2022

2 p.m.

Azure Virtual Desktop is now available following an extended outage. Some issues may persist as UMass Amherst IT continues to work with the vendor on addressing the root cause. 

Febuary 23, 2022