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Information Technology

Students to Use Two-Step Login for Email, Moodle, Other Campus Services - Mon., 1/3

December 9, 2021

Starting Monday, January 3, 2022, undergraduate and graduate students will use two-step login (a.k.a. multi-factor authentication or verification) to access email, Zoom, Moodle, Blackboard, and other IT and campus services. This two-step login solution is powered by Microsoft.

With two-step login, you verify your identity with your password, then you complete the login by using an app on your mobile device or a code sent to your phone via text / voice call. This process makes your account more secure and protects your personal information from fraudulent access.

Before January 3: What You Can Do to Prepare

We recommend that students: 

  1. Go to and set up your preferred devices ahead of time.
  2. Download and install the Microsoft Authenticator mobile app (if using a mobile device as your second step). 
  3. Learn how to set your default authentication devices, set up the mobile app, or add a phone number

Note: You cannot start using Microsoft two-step login before January 3, 2022.


After January 3: What You Can Expect

  • The first time you log in to a UMass Amherst service that requires two-step login after January 3, 2022, you will be prompted for your second step. You can bypass this requirement for 14 days. After 14 days, you will no longer be able to access your email, Moodle, and other IT and campus services until you set up two-step login. We recommend that you set up two-step login right away. 
  • Keep your second device nearby when you sign in. 
  • Once you have Microsoft Authenticator set up, be sure to click Don't ask again for 30 days before approving a sign-in request. This will remember your login information in your current browser for all campus services that require Microsoft two-step login. 
  • Graduate students & students who already use two-step login: You will need to set up Microsoft Authenticator as part of your updated login experience. For most campus services, Microsoft Authenticator will replace Duo. In some cases, you may temporarily be prompted for both as we bring Microsoft two-step login to more campus services.


Campus Services Using Microsoft Two-Step Login for Students

  • Google Workspace for Education, including email, Google Drive, Slides
  • Zoom
  • Moodle & Blackboard learning management systems
  • Microsoft 365, including Outlook and Office web apps
  • Other campus services using the updated Microsoft login experience

Not impacted: eduroam, SPIRE. 

Expanding the use of two-step login is part of UMass Amherst’s larger risk management strategy. As circumstances evolve, additional security measures may be deployed quickly to increase the resilience of our IT infrastructure and strengthen protections for the campus technology environment.

Learn more from our Two-Step Login pages