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Echo360 Lecture Capture Issues Reported - Tues., 12/7

December 7, 2021

On Tuesday, December 7, 2021 at approximately 11 a.m., Echo360, the lecture capture platform in use at UMass Amherst, started experiencing issues. This service disruption affects the entire United States region and impacts access, playback, engagement, authentication, and reporting, but not capture.

For the latest updates, see the the Echo360 service status page at

Amazon Web Services Outage Causes Disruptions Across the Web - Tues., 12/7

December 7, 2021

Amazon Web Services or AWS, Amazon's cloud computing division, powers many sites and applications across the web. 

On Tuesday, December 7 around 11 a.m. EST, AWS experienced service issues including outages and slowness in the Eastern US. These issues may affect access to some university-supported services which are fully or partially powered by AWS. Currently, we are aware of interruptions to the Echo360 lecture capture service. 

PeopleSoft Finance System Maintenance Fri., 11/19 - Sun., 11/21

November 21, 2021

To maintain regulatory compliance, the UITS Application team will be conducting scheduled maintenance on the Production PeopleSoft Finance System from 12 p.m. Friday, November 19 at through 8 p.m. Sunday, November 21  8:00 p.m.

During this time:

Unplanned Service Interruption: Legacy Course & Personal Websites - Tue., 11/9

November 9, 2021

10 a.m.

UMass Amherst Information Technology (IT) is working to resolve issues with campus legacy course and personal websites ( and Websites hosted on and have been unavailable since approximately 6:30 p.m. Monday, November 8, 2021. Thank you for your patience. 

Microsoft 365: File Access Issues Reported - Tue., 11/2

November 2, 2021

On Tuesday, November 2, 2021, starting at approximately 11:45 a.m., Microsoft is investigating an issue where users may be unable to access their files within Microsoft 365 services. For more information, see:

Files can still be downloaded and opened via Microsoft 365 apps.