Search Google Appliance

Information Technology


Virtual Private Network (VPN) Updates - Weds., 10/20

October 20, 2021

This fall, UMass Amherst Information Technology (IT) is making two important changes designed to optimize the resilience and performance of VPN connectivity.

RESOLVED: IT Services, Campus Network Connectivity Availability Issues - Mon., 10/18 1 p.m.

October 18, 2021

UMass Amherst Information Technology (IT) has resolved network connectivity and service availability issues affecting some parts of campus earlier today. 

Thank you for your patience. If you continue to experience issues with IT services, please contact IT User Services at or 413-545-9400. 

Coming Soon: People Finder Online Campus Directory Redesigned

October 15, 2021

Starting this October, UMass Amherst is launching a redesigned, more secure online campus directory. In the new version, People Finder ( allows searches for faculty and staff contact information and requires login to access student contact information.

Faculty & Staff: Two-Step Login Expanded to Zoom, Microsoft 365, Other Campus Services This Fall

October 14, 2021

In response to recent information security threats targeting UMass Amherst, faculty and staff will use two-step login (a.k.a. multi-factor authentication) to access Zoom, Microsoft Outlook, OneDrive, Google Workspace for Education, DocuSign, and other campus services this fall. This is the same process many employees use to access HR Direct.

Unified Communications & Campus Phone System Upgrades: October 2021 Updates

October 5, 2021

Last month, we announced that the campus phone system would be upgraded to a unified communication environment which seamlessly integrates with popular communication and collaboration technologies, such as Zoom and Microsoft Teams.

Many thanks to those of you who contacted us with questions and suggestions. Please continue to share your thoughts via email at

A few other updates are below: