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Information Technology


Changes to Adobe Product License Requests

October 26, 2023

Between May and August 2023, University of Massachusetts Amherst Information Technology (UMass IT) sent multiple email notifications to faculty, staff, and students with access to Adobe products through the University of Massachusetts contract with Adobe. The series of emails notified Adobe users of important actions to take as the result of significant changes made by Adobe to the licensing available to UMass Amherst.

RESOLVED: Intermittent SPIRE Connection Issues - Thurs., 10/26

October 26, 2023

UPDATE: As of 3:15 p.m. on Thursday, October 26, 2023, UMass Amherst Information Technology (UMass IT) is reporting the intermittent connection issues with SPIRE have been fixed.

As of 10:30 a.m. on Thursday, October 26, 2023, UMass IT is reporting and investigating intermittent connection issues with SPIRE, where some users may be unable to log into the student information system and others are redirected to another login window.

Planned Maintenance: File Server Migration - Fri., 10/27 through Wed., 11/01

October 26, 2023

UMass Information Technology (UMass IT) will be migrating website storage to a new file server for several UMass services over the next few days. UMass IT will have planned maintenance windows on Friday, October 27th, then Monday, October 30th through Wednesday, November 1st, 2023, from 6:30 a.m. to 7:00 a.m

UMass IT will be taking several services offline to ensure no changes are lost during the migration. The following services will be offline during the maintenance windows on the below dates:

RESOLVED: University Managed Apple Devices Require Network Configuration - Tues., 10/24

October 24, 2023Update, 10/24

As of 4:55 p.m. on Tuesday, October 24, 2023, the configuration issue affecting some university-managed Apple devices has been resolved.

RESOLVED: Password Reset & Login Issues - Mon., 10/23

October 23, 2023Update, 10/23

As of  2:23 p.m. on Monday, October 23, 2023, the SPIRE password rest issue has been resolved.