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Unified Communications & Campus Phone System Upgrades: October 2021 Updates

October 5, 2021

Last month, we announced that the campus phone system would be upgraded to a unified communication environment which seamlessly integrates with popular communication and collaboration technologies, such as Zoom and Microsoft Teams.

Many thanks to those of you who contacted us with questions and suggestions. Please continue to share your thoughts via email at unified-comms-feedback@umass.edu.

A few other updates are below:

Security Alert! New Phishing Scam Targets UMass Amherst Community - Fri., Oct. 1

October 4, 2021

On Friday, October 1, 2021, a new fraudulent phishing message with the subject “Fw: UMASS Support Program” began targeting UMass Amherst email users.

The email notifies the recipient “In response to the current hardship in the community due to the COVID-19 pandemic, the University of Massachusetts has decided to support all students and employees to get through these hard times.” and asks the recipient to “Visit the UMASS COVID-19 Support page”. The links in the message direct the recipient to a fraudulent version of a UMass Amherst login page. 

RESOLVED: Issues with SPIRE, Virtual Private Network, Other Services - Tue., 9/28

September 28, 2021

11:30 a.m.

The issues reported earlier have been resolved. If you continue to experience problems with IT services, please contact IT User Services at it@umass.edu or 413-545-9400. 

10:30 a.m.

Some services have been restored. SPIRE continues to be unavailable. Updates will be posted once they are available.

9:30 a.m.

RESOLVED: Issues Reported: SPIRE, Virtual Private Network, Other Services - Mon., 9/27

September 27, 2021

2:30 p.m.

The issues reported earlier have been resolved. If you continue to experience problems with IT services, please contact IT User Services at it@umass.edu or 413-545-9400. 

1:30 p.m.

UMass Amherst Information Technology (IT) is investigating reports of issues impacting multiple services, including SPIRE and Virtual Private Network (VPN). Thank you for your patience as we work to quickly resolve this unplanned service interruption. 

Planned Maintenance: SPIRE Unavailable - Sat., 9/25, 8 a.m. - 3 p.m.

September 25, 2021

SPIRE, the university's student records system, will be unavailable from 8 a.m. to 3 p.m. on Saturday, September 25, while UMass Amherst Information Technology (IT) performs planned maintenance. If you are experiencing issues with SPIRE outside of the maintenance window, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.

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