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Legitimate Email Messages Miscategorized as Spam: IT Working to Address Latest Issues & Steps You Can Take Today

March 11, 2021

Members of the campus community report an increased number of legitimate emails miscategorized as spam and UMass Amherst Information Technology (IT) is addressing the issue with urgency.

An indirect consequence of the pandemic, the overall volume of emails has skyrocketed in the past year while students, faculty, and staff rely more on email for critical, time-sensitive communications.

RESOLVED: Intermittent Login Issues for Some IT Services - Tues., 3/9

March 9, 2021

4:30 p.m. 

The intermittent login issues reported earlier have been resolved. UMass Amherst IT will continue to monitor the campus IT infrastructure and respond quickly to any issues that may arise. Please continue to report technical problems to IT User Services at 413-545-TECH (8324) or 

3:30 p.m.

COMPLETE: Emergency Maintenance: Blackboard Learn - Fri., 3/5

March 5, 2021

The emergency maintenance was completed within the maintenance window.

March 4, 2021

Blackboard Learn, one of the campus learning management systems, will be unavailable between 2 a.m. and 6 a.m. on Friday, March 5, 2021, while the system undergoes emergency maintenance. 

RESOLVED: Email Forwarding Issues Reported with Office 365 - Thurs., 3/4

March 4, 2021

11:45 a.m.

The email forwarding issues reported earlier have been resolved. We appreciate your patience as our teams identified a resolution. 

10 a.m. 

Planned Maintenance: SPIRE Unavailable - Fri., 2/26, 5 p.m. - Sat., 2/27, noon

February 27, 2021

SPIRE, the university's student records system, will be unavailable from 5 p.m. on Friday, February 26 to noon on Saturday, February 27, while UMass Amherst Information Technology (IT) performs planned maintenance. If you are experiencing issues with SPIRE outside of the maintenance window, please contact IT User Services at 413-545-TECH (8324) or