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RESOLVED: Issues Reported: SPIRE, Virtual Private Network, Other Services - Mon., 9/27

September 27, 2021

2:30 p.m.

The issues reported earlier have been resolved. If you continue to experience problems with IT services, please contact IT User Services at it@umass.edu or 413-545-9400. 

1:30 p.m.

UMass Amherst Information Technology (IT) is investigating reports of issues impacting multiple services, including SPIRE and Virtual Private Network (VPN). Thank you for your patience as we work to quickly resolve this unplanned service interruption. 

Planned Maintenance: SPIRE Unavailable - Sat., 9/25, 8 a.m. - 3 p.m.

September 25, 2021

SPIRE, the university's student records system, will be unavailable from 8 a.m. to 3 p.m. on Saturday, September 25, while UMass Amherst Information Technology (IT) performs planned maintenance. If you are experiencing issues with SPIRE outside of the maintenance window, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.

SPIRE Performance Issues and Slowness Reported - Tues., 9/21

September 21, 2021

10:30 a.m.:

UMass Amherst Information Technology (IT) is investigating reports of SPIRE performance issues and slowness. Thank you for your patience as we work to resolve these issues. 

If you are experiencing problems accessing other IT Services, please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.

Two-Step Login Required for VPN Access Starting Thurs., 9/9

September 8, 2021

In response to information security threats detected in the past week, two-step login (a.k.a. multi-factor authentication) will be required to access the university’s virtual private network (VPN) service starting, Thursday, September 9, 2021. VPN is available to UMass Amherst faculty, staff, researchers, and some students. 

Unified Communications: Campus Phone System to Be Upgraded in 2022

September 7, 2021

Over the course of the next year, the campus phone system will be upgraded to a new unified communications environment that meets our campus communication and collaboration needs and further accelerates UMass Amherst’s digital transformation.  The project is expected to be completed by the end of August 2022.

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