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Security Alert! New Phishing Scam Targets UMass Amherst Community - Weds., 10/21

October 21, 2020

On October 21, 2020 a new fraudulent phishing message began targeting UMass Amherst email users. The email appears to have been sent by “Jacqueline Urla,” and asks the recipient “Hello are you available? Please I need your help urgently.”

Caution: This email is not a legitimate communication from the University of Massachusetts. It is a phishing scam designed to trick you into providing your NetID password to get access to your personal information and/or UMass Amherst information technology services for fraudulent purposes.

RESOLVED: Secure Online Storage (Box): Issues with Accessing Content, Uploads & Downloads - Mon., 10/19

October 19, 2020

3 p.m.

Box service has been restored. For updates, please check the Box status website at 

11:00 a.m.

Some members of the campus community may have issues accessing content, uploading, and downloading files using Box, our secure online storage service, on Monday, October 19, 2020. This is a global outage, not related to UMass Amherst. The vendor is working to resolve these issues. Updates are available from the Box status page at

New Login System for Adobe Creative Cloud - Fri., 10/16

October 16, 2020

Starting Friday, October 16, 2020, members of the campus community will log in to university Adobe Creative Cloud accounts using the same updated interface as they use to log in to Microsoft products like and Office 365 Email.

This change provides an updated interface and ensures continued compatibility with Adobe Creative Cloud’s authentication systems. 



IT Repair Center Service Unavailable Week of 10/4, Delayed Week of 10/18

October 15, 2020Sunday, October 4 - Saturday, October 10
  • IT Repair Center services unavailable
  • UMass Store not accepting devices for repairs
Sunday, October 18 - Saturday, October 24
  • UMass Store accepting devices for repairs
  • Increased turnaround time for diagnostics and repairs

Planned Maintenance: SPIRE Unavailable - Sat., 10/17, 8 a.m. - Noon

October 15, 2020

SPIRE, the university's student records system, will be unavailable from 8 a.m. to noon on Saturday, October 17, while UMass Amherst Information Technology (IT) performs planned maintenance. If you are experiencing issues with SPIRE outside of the maintenance window, please contact IT User Services at 413-545-TECH (8324) or