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RESOLVED: Issues Reported with Incoming Calls to Campus Telephones - Weds., 8/19

August 19, 2020

3:20 p.m.

The issue has been resolved. Campus telephones are now receiving off-campus calls. 



UMass Amherst Information Technology (IT) is investigating reports that some campus telephones may not be receiving calls from off campus. Outside callers may have trouble reaching a campus number. 

Outgoing calls or calls between two campus phones are not affected. The vendor is aware of this issue and is working towards a resolution as soon as possible

To report an issue with your campus phone,  please contact IT User Services at 413-545-TECH (8324) or it@umass.edu.